H04M 2203/40
Related to call centers
Official title: related to call centers
H04M2203/40 (Related to call centers) appears on 1,254 US grants and 1,117 published applications in this corpus.
Search patents in H04M- Granted patents
- 1,254
- Published applications
- 1,117
- Assignees
- 313
- Inventors
- 1,999
- Latest grant
- 8 Sep 2026
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 1994 | 2 | 0 |
| 1995 | 1 | 0 |
| 1996 | 2 | 0 |
| 1997 | 1 | 0 |
| 1998 | 3 | 0 |
| 1999 | 2 | 0 |
| 2000 | 4 | 0 |
| 2001 | 4 | 4 |
| 2002 | 7 | 6 |
| 2003 | 5 | 4 |
| 2004 | 4 | 10 |
| 2005 | 4 | 11 |
| 2006 | 8 | 20 |
| 2007 | 2 | 7 |
| 2008 | 6 | 12 |
| 2009 | 7 | 20 |
| 2010 | 13 | 14 |
| 2011 | 11 | 9 |
| 2012 | 23 | 22 |
| 2013 | 41 | 50 |
| 2014 | 76 | 100 |
| 2015 | 81 | 78 |
| 2016 | 88 | 78 |
| 2017 | 96 | 71 |
| 2018 | 116 | 93 |
| 2019 | 102 | 56 |
| 2020 | 127 | 77 |
| 2021 | 94 | 101 |
| 2022 | 81 | 73 |
| 2023 | 104 | 67 |
| 2024 | 66 | 56 |
| 2025 | 57 | 47 |
| 2026 | 16 | 31 |
By publication year. Applications have been published since 2001. 2026 runs to 8 Oct.
Subgroups
Granted patents
- H04M 2203/402Agent or workforce managementIndexing code404
- H04M 2203/401Performance feedbackIndexing code382
- H04M 2203/408Customer-specific call routing plansIndexing code217
- H04M 2203/403Agent or workforce trainingIndexing code149
- H04M 2203/404Collaboration among agentsIndexing code131
- H04M 2203/407Call center operated for multiple customersIndexing code55
- H04M 2203/406Rerouting calls between call centersIndexing code39
- H04M 2203/405Competitive bidding for work itemsIndexing code36
Recent patents
- Voice service routing system for accessibility8 Sep 2026US 12,732,549 B2Comcast Cable Communications, LLC
- Contact center deflection system1 Sep 2026US 12,726,571 B2State Farm Mutual Automobile Insurance Company
- Speaker recognition in the call center18 Aug 2026US 12,711,960 B2Pindrop Security, Inc.
- System and method for identifying themes in interactive communications28 Jul 2026US 12,695,830 B2Capital One Services, LLC
- System and method for re-skilling agents skills in an automatic call distributor (ACD) application due to a request of change to a scheduled-shift of an agent30 Jun 2026US 12,671,764 B2Nice Ltd.
- Information processing apparatus and information processing method17 Sep 2026US 2026/0281248 A1SoftBank Group Corp.
- Information processing apparatus and information processing method17 Sep 2026US 2026/0281249 A1SoftBank Group Corp.
- Simulated Media Generation for Contact Center Quality Management10 Sep 2026US 2026/0268784 A1Zoom Communications, Inc.
- Aggregator model for contact center3 Sep 2026US 2026/0260184 A1
- Computer-implemented systems and methods for evaluating contact center performance using simulated agent event and contact event data27 Aug 2026US 2026/0254897 A1Afiniti AI Limited
Most cited
By later US patents
- Method and apparatus for determining and initiating interaction directionality within a multimedia communication center530US 6,170,011 AGenesys Telecommunications Laboratories, Inc. · 2001
- Method and system for monitoring call center service representatives378US 6,058,163 ATeknekron Infoswitch Corporation · 2000
- Skills-based scheduling for telephone call centers370US 6,044,355 AIEX Corporation · 2000
- Dynamic display of real time speech analytics agent alert indications in a contact center329US 9,160,853 B1Noble Systems Corporation · 2015
- Method and system for automatically monitoring the performance quality of call center service representatives323US 5,535,256 ATeknekron Infoswitch Corporation · 1996