H04M 2203/403
Agent or workforce training
H04M2203/403 (Agent or workforce training) appears on 149 US grants and 134 published applications in this corpus.
Search patents in H04M- Granted patents
- 149
- Published applications
- 134
- Assignees
- 74
- Inventors
- 327
- Latest grant
- 1 Sep 2026
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 2004 | 0 | 1 |
| 2005 | 0 | 0 |
| 2006 | 0 | 4 |
| 2007 | 0 | 2 |
| 2008 | 0 | 1 |
| 2009 | 0 | 8 |
| 2010 | 3 | 0 |
| 2011 | 1 | 0 |
| 2012 | 7 | 2 |
| 2013 | 5 | 2 |
| 2014 | 4 | 6 |
| 2015 | 7 | 0 |
| 2016 | 2 | 7 |
| 2017 | 5 | 6 |
| 2018 | 10 | 10 |
| 2019 | 14 | 13 |
| 2020 | 21 | 12 |
| 2021 | 17 | 16 |
| 2022 | 17 | 11 |
| 2023 | 17 | 7 |
| 2024 | 8 | 11 |
| 2025 | 8 | 8 |
| 2026 | 3 | 7 |
By publication year. 2026 runs to 8 Oct.
Recent patents
- Contact center deflection system1 Sep 2026US 12,726,571 B2State Farm Mutual Automobile Insurance Company
- Contact center quality management control using generative artificial intelligence5 May 2026US 12,620,320 B1Zoom Communications, Inc.
- Systems and methods relating to generating simulated interactions for training contact center agents7 Apr 2026US 12,598,254 B2Genesys Cloud Services, Inc.
- Computer-based systems configured to monitor a communication session and generate a training session and methods of use thereof9 Sep 2025US 12,413,671 B2Capital One Services, LLC
- System and method for generating an expandable pool of virtual agents to provide solutions in a metaverse22 Apr 2025US 12,284,317 B2Bank of America Corporation
- Simulated Media Generation for Contact Center Quality Management10 Sep 2026US 2026/0268784 A1Zoom Communications, Inc.
- Aggregator model for contact center3 Sep 2026US 2026/0260184 A1
- Systems and Methods for Calculating a Unified Satisfaction Score for Communication Sessions23 Jul 2026US 2026/0212308 A1CloneOps.ai, LLC
- User Interfaces for Identifying Communication Sessions Requiring Human Supervision23 Jul 2026US 2026/0214165 A1ClonesOps.ai, LLC
- Systems and Methods for Identifying Communication Sessions Requiring Supervisor Intervention23 Jul 2026US 2026/0214166 A1CloneOps.ai, LLC
Most cited
By later US patents
- Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center265US 8,094,790 B2Mattersight Corporation · 2012
- Virtual interactions in contact center operations89US 9,596,350 B1Genesys Telecommunications Laboratories, Inc. · 2017
- Systems and methods of supervising contacts83US 8,396,205 B1Incontact Inc. · 2013
- Communication analytics training management system for call center agents67US 8,649,499 B1Noble Systems Corporation · 2014
- Non-scheduled training for an agent in a call center45US 8,488,769 B1Noble Systems Corporation · 2013