User Interfaces for Identifying Communication Sessions Requiring Human Supervision

Abstract

User interfaces for identifying communication sessions requiring human supervision are disclosed. According to an aspect, a system includes a communication session manager configured to define a supervising human agent. The communication session manager is configured to identify a virtual entity communication sessions assigned to the supervising human agent, thus defining a plurality of monitored virtual entity communication sessions. Further, the communication session manager is configured to render a user interface that presents the monitored virtual entity communication sessions. The communication session manager is also configured to receive selection, by the supervising human agent, of one of the plurality of monitored virtual entity communication sessions, thus defining a selected virtual entity communication session. Further, the communication session manager is configured to involve the supervising human agent in the selected virtual entity communication session.

Dependencies are inferred from the claim text.