Systems and Methods for Identifying Communication Sessions Requiring Supervisor Intervention

Abstract

Systems and methods for identifying communication sessions requiring supervisor intervention are disclosed. According to an aspect, a system includes a communication session manager configured to identify a plurality of virtual entity communication sessions to be monitored, thus defining a plurality of monitored virtual entity communication sessions. The communication session manager is configured to rank the plurality of monitored virtual entity communication sessions based, at least in part, upon a satisfaction score, thus defining a plurality of ranked virtual entity communication sessions. Further, the communication session manager is configured to render a user interface that illustrates the plurality of ranked virtual entity communication sessions. The communication session manager is also configured to identify at least one of the ranked virtual entity communication sessions that requires supervisor involvement based, at least in part, upon the satisfaction score, thus defining an identified virtual entity communication session.

Dependencies are inferred from the claim text.