Systems and Methods for Calculating a Unified Satisfaction Score for Communication Sessions

Abstract

Systems and methods for calculating a unified satisfaction score for communication sessions are disclosed. According to an aspect, a system includes a communication session manager configured to identify a plurality of virtual entity communication sessions to be monitored, thus defining a plurality of monitored virtual entity communication sessions. Further, the communication session manager is configured to calculate a unified satisfaction score for each of the plurality of monitored virtual entity communication sessions, wherein the unified satisfaction score spans a plurality of satisfaction metrics. The communication session manager is also configured to render a user interface that illustrates the plurality of monitored virtual entity communication sessions and their related unified satisfaction scores.

Dependencies are inferred from the claim text.