Virtual interactions in contact center operations

A contact center system, comprising:

• processor;
• and
• memory, wherein the memory has stored therein instructions that, when executed by the processor, cause the processor to:
• create and store a virtual interaction object based on determination of an expected receipt of a future communication in a channel coupled to a local area network (LAN) serving the contact center system, the virtual interaction object associating a source for the expected communication, an intent for the expected communication, a set of data regarding the source for the expected communication, and a destination for routing expected communication;
• match the stored virtual interaction object with an incoming communication from the source stored in the virtual interaction object;
• and
• instantiate the virtual interaction object as a live interaction object, wherein the instantiating includes connecting the source of the incoming call with the destination stored in the virtual interaction object.