H04M 2203/406
Rerouting calls between call centers
H04M2203/406 (Rerouting calls between call centers) appears on 39 US grants and 41 published applications in this corpus.
Search patents in H04M- Granted patents
- 39
- Published applications
- 41
- Assignees
- 20
- Inventors
- 82
- Latest grant
- 27 Jan 2026
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 2010 | 0 | 1 |
| 2011 | 0 | 0 |
| 2012 | 1 | 4 |
| 2013 | 1 | 5 |
| 2014 | 2 | 7 |
| 2015 | 2 | 5 |
| 2016 | 9 | 5 |
| 2017 | 5 | 3 |
| 2018 | 2 | 2 |
| 2019 | 3 | 1 |
| 2020 | 2 | 3 |
| 2021 | 2 | 0 |
| 2022 | 0 | 1 |
| 2023 | 4 | 3 |
| 2024 | 3 | 0 |
| 2025 | 2 | 0 |
| 2026 | 1 | 1 |
By publication year. 2026 runs to 8 Oct.
Recent patents
- Routing of calls based on analysis of digital voice data in a data-communications server system27 Jan 2026US 12,537,900 B18x8, Inc.
- Analysis of customer interaction metrics from digital voice data in a data-communication server system2 Dec 2025US 12,489,847 B18x8, Inc.
- Call center data transfer system17 Jun 2025US 12,335,439 B1United Services Automobile Association (USAA)
- Call control instance changeover31 Dec 2024US 12,184,813 B2Intermedia.net, Inc.
- Analysis of digital voice data in a data-communication server system2 Apr 2024US 11,948,577 B18x8, Inc.
- Analysis of customer interaction metrics from digital voice data in a data-communication server system26 Mar 2026US 2026/0089263 A18x8, Inc.
- Call control instance changeover19 Oct 2023US 2023/0336659 A1Intermedia.net, Inc.
- Second level interactive voice response component13 Jul 2023US 2023/0224404 A1Intermedia.net, Inc.
- Call control instance changeover4 May 2023US 2023/0136859 A1Intermedia.net, Inc.
- System and method for providing personalized context5 May 2022US 2022/0141337 A1Genesys Telecommunications Laboratories, Inc.
Most cited
By later US patents
- System and method for monitoring progress of automated chat conversations24US 9,866,693 B2Genesys Telecommunications Laboratories, Inc. · 2018
- Systems and methods for configuring and launching automated services to a remote device23US 9,529,635 B2PlumChoice, Inc. · 2016
- Cross-linking call metadata17US 9,641,680 B12017
- Routing of calls based on analysis of digital voice data in a data-communications server system16US 10,735,592 B18x8, Inc. · 2020
- Systems and methods for providing hierarchy of support services via desktop and centralized service16US 9,304,827 B2PlumChoice, Inc. · 2016