H04M 2203/408
Customer-specific call routing plans
H04M2203/408 (Customer-specific call routing plans) appears on 217 US grants and 154 published applications in this corpus.
Search patents in H04M- Granted patents
- 217
- Published applications
- 154
- Assignees
- 82
- Inventors
- 391
- Latest grant
- 8 Sep 2026
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 1995 | 1 | 0 |
| 1996 | 0 | 0 |
| 1997 | 0 | 0 |
| 1998 | 1 | 0 |
| 1999 | 0 | 0 |
| 2000 | 1 | 0 |
| 2001 | 1 | 1 |
| 2002 | 3 | 1 |
| 2003 | 1 | 1 |
| 2004 | 2 | 2 |
| 2005 | 0 | 0 |
| 2006 | 4 | 3 |
| 2007 | 0 | 0 |
| 2008 | 1 | 3 |
| 2009 | 3 | 3 |
| 2010 | 2 | 4 |
| 2011 | 0 | 1 |
| 2012 | 4 | 2 |
| 2013 | 6 | 8 |
| 2014 | 17 | 13 |
| 2015 | 19 | 19 |
| 2016 | 17 | 16 |
| 2017 | 21 | 17 |
| 2018 | 26 | 20 |
| 2019 | 18 | 6 |
| 2020 | 15 | 9 |
| 2021 | 12 | 3 |
| 2022 | 9 | 5 |
| 2023 | 13 | 4 |
| 2024 | 9 | 7 |
| 2025 | 7 | 5 |
| 2026 | 4 | 1 |
By publication year. Applications have been published since 2001. 2026 runs to 8 Oct.
Recent patents
- Voice service routing system for accessibility8 Sep 2026US 12,732,549 B2Comcast Cable Communications, LLC
- System and method for identifying themes in interactive communications28 Jul 2026US 12,695,830 B2Capital One Services, LLC
- Systems and methods for generating dynamic links in federated data channels24 Feb 2026US 12,563,144 B2Bank of America Corporation
- Contact center evolution model20 Jan 2026US 12,531,948 B2Avaya Management L.P.
- Communication router and hub16 Dec 2025US 12,500,981 B2Better Holdco, Inc.
- Generation of user-specific telephony prompts19 Mar 2026US 2026/0081997 A1Avaya Management L.P.
- Routing system and method with integrated data systems for call centers23 Oct 2025US 2025/0330540 A1
- Systems and methods for generating dynamic links in federated data channels18 Sep 2025US 2025/0294093 A1Bank of America Corporation
- Routing system and method with integrated data systems for call centers23 Jan 2025US 2025/0030801 A1Oracle International Corporation
- Voice service routing system for accessibility16 Jan 2025US 2025/0023928 A1Comcast Cable Communications, LLC
Most cited
By later US patents
- Contact center and method for tracking and acting on one and done customer contacts239US 7,734,032 B1Avaya Inc. · 2010
- Subscriber call routing processing system237US 5,452,350 AAdvantis · 1995
- System and method for managing a hold queue based on customer information retrieved from a customer database223US 7,068,775 B1Concerto Software, Inc. · 2006
- Agent satisfaction data for call routing based on pattern matching algorithm188US 8,781,106 B2Satmap International Holdings Limited · 2014
- Separate pattern matching algorithms and computer models based on available caller data184US 8,634,542 B2Satmap International Holdings Limited · 2014