Communication router and hub

A method for processing an incoming communication, comprising:

• receiving an indication of an incoming communication associated with a customer of a service;
• obtaining, in response to the indication and from a communication platform associated with the service, customer information associated with the customer;
• generating an incoming communication user interface based on customer information, the incoming communication user interface comprising:
• at least a part of the customer information,
• an indication of the service for which the incoming communication is received, and
• user interface element that, when actuated by a user, causes display of additional information from the customer record;
• and
• in response to user actuation of the user interface element, displaying the additional information from the customer record.

A method for processing an incoming communication, the method comprising:

• receiving an indication of the incoming communication to a communication address for a service, wherein the incoming communication is associated with a customer;
• identifying, based on the incoming communication, a customer record associated with the service and an address for the customer;
• and
• generating, in response to the indication of the incoming communication, an incoming communication screen for display to a user, the incoming communication screen comprising:
• customer information from the customer record,
• an indication of the service for which the incoming communication is received, and
• a user interface element that, when actuated by a user, causes display of information from the customer record.