Separate pattern matching algorithms and computer models based on available caller data

A system for routing callers to agents in a call center routing environment, the system comprising one or more computers configured with logic to:

• receive or determine, by the one or more computers, caller data associated with an incoming caller;
• determine or receive, by the one or more computers, either a type or a degree or both the type and the degree, of the caller data associated with the caller, wherein a respective degree comprises a respective portion of a set of caller data types;
• select, by the one or more computers, an algorithm from at least two different algorithms for matching the caller to an agent, wherein at least one of the at least two different algorithms comprises an adaptive correlation algorithm trained on past caller data and/or agent data for agent-caller pairs matched according to the adaptive correlation algorithm, wherein the one or more computers select the algorithm based on either the type or the degree of the caller data associated with the caller that was determined or received, or based on both the type and the degree of the caller data associated with the caller that were determined or received;
• and
• cause, by the one or more computers, the caller to be routed based at least in part on results obtained from using the selected algorithm.

A non-transitory computer readable storage medium comprising computer readable instructions for carrying out, when executed by one or more computers, the method of:

• receiving or determining, by the one or more computers, caller data, associated with an incoming caller;
• determining or receiving, by the one or more computers, either a type or a degree or both the type and the degree, of the caller data associated with the caller, wherein a respective degree comprises a respective portion of a set of caller data types;
• selecting, by the one or more computers, an algorithm from at least two different algorithms for matching the caller to an agent, wherein at least one of the at least two different algorithms comprises an adaptive correlation algorithm trained on past caller data and/or agent data for agent-caller pairs matched according to the adaptive correlation algorithm, wherein the one or more computers select the algorithm based on either the type or the degree of the caller data associated with the caller that was determined or received, or based on both the type and the degree of the caller data associated with the caller that were determined or received;
• and
• causing, by the one or more computers, the caller to be routed based at least in part on results obtained from using the selected algorithm.