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AssigneeAdvantis
InventorsHenry S. Reynolds, Edward F. Bonkowski, Joel D. Dalsky, Dean R. Pannell, Joyce J. Schmidt
Estimating the term…
A method is described for routing calls outside of a carriers network based on characteristics of the call, the attributes of the caller, the status of subscriber-provided resource, and the status of network telephone provided facilities. Information about the call and the caller's identification is sent from the public switched telephone network to a subscriber call routing processor. The carrier is directed by the routing processor to route the call to the subscriber's resource best able to handle the call. Information about the call and the business relationship the caller has with the subscriber is used by the routing processor to determine which type of resource is needed to handle the call. The routing processor then chooses the particular resource of that type to which the call is to be routed based on the current status of the resource, the status of the network-provided facilities, and the criteria established by the subscriber for selecting between alternative resources. Resource types may include any PSTN terminations, including automatic call distributors, audio response units, modems, and individual stations. The routing processor may also send information to the carrier to be delivered to the subscriber resource to assist in handling the call.
A subscriber call load balancing system for use outside of a carrier public switched telephone network (PSTN) for designating routing of telephone calls to any one of a plurality of different subscriber resources for any subscriber N00 number, comprising:
A subscriber call load balancing system for use outside of a carrier public switched telephone network (PSTN) for designating routing of telephone calls to any one of a plurality of different subscriber resources for a subscriber N00 number, comprising:
In a telephone network system for routing telephone calls to any one of a plurality of different subscriber resources for a subscriber N00 number, including a service control point (SCP) having a processor utilizing routing trees for selecting one such resource, an improved call load balancing system comprising:
A method of designating routing of telephone calls to a plurality of different subscriber resources to provide a desired load balancing among said resources in a subscriber network system having a processor utilizing routing algorithms for selecting one such resource, comprising the steps of:
Dependencies are inferred from the claim text.