H04M 2203/404
Collaboration among agents
H04M2203/404 (Collaboration among agents) appears on 131 US grants and 99 published applications in this corpus.
Search patents in H04M- Granted patents
- 131
- Published applications
- 99
- Assignees
- 45
- Inventors
- 200
- Latest grant
- 11 Nov 2025
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 2001 | 2 | 3 |
| 2002 | 2 | 3 |
| 2003 | 1 | 1 |
| 2004 | 1 | 4 |
| 2005 | 2 | 1 |
| 2006 | 2 | 2 |
| 2007 | 0 | 1 |
| 2008 | 1 | 0 |
| 2009 | 0 | 1 |
| 2010 | 3 | 2 |
| 2011 | 0 | 3 |
| 2012 | 2 | 2 |
| 2013 | 6 | 5 |
| 2014 | 8 | 11 |
| 2015 | 10 | 7 |
| 2016 | 11 | 5 |
| 2017 | 14 | 8 |
| 2018 | 11 | 7 |
| 2019 | 14 | 5 |
| 2020 | 12 | 7 |
| 2021 | 8 | 6 |
| 2022 | 6 | 7 |
| 2023 | 7 | 3 |
| 2024 | 4 | 2 |
| 2025 | 4 | 0 |
| 2026 | 0 | 3 |
By publication year. 2026 runs to 8 Oct.
Recent patents
- System and method for improved remote collaboration during a call11 Nov 2025US 12,470,656 B2Micro Macro Assets LLC
- Partial automation of text chat conversations1 Jul 2025US 12,348,675 B2Verint Americas Inc.
- Contact center continuous avatar visual experience22 Apr 2025US 12,284,319 B2Avaya Management L.P.
- Efficient condition-based linking of communication sessions18 Mar 2025US 12,254,476 B1Wells Fargo Bank, N. A.
- Selective aggregation of enqueued nodes into a subnetwork for simultaneous communication30 Jul 2024US 12,052,390 B2Avaya Management L.P.
- Computer Architecture For Intelligent Agent Escalation In A Contact Center7 May 2026US 2026/0129125 A1Zoom Communications, Inc.
- Graceful transfer of call or text conversation from artificial intelligence agent to human agent30 Apr 2026US 2026/0119808 A1Marr Labs Technologies, Inc.
- System and Method for Behavior Tracking and Corrective Actions in Sales and Marketing12 Feb 2026US 2026/0046358 A1Micro Macro Assets LLC
- Partial automation of text chat conversations12 Sep 2024US 2024/0305715 A1Verint Americas Inc.
- System and Method for Improved Remote Collaboration During a Call11 Jul 2024US 2024/0236234 A1Micro Macro Assets LLC
Most cited
By later US patents
- Method and apparatus for determining and initiating interaction directionality within a multimedia communication center530US 6,170,011 AGenesys Telecommunications Laboratories, Inc. · 2001
- Method and apparatus for automated personalization and presentation of workload assignments to agents within a multimedia communication center238US 6,381,640 B1Genesys Telecommunications Laboratories, Inc. · 2002
- Contact center with normalized multiple protocol architecture209US 7,382,773 B2Intervoice, Inc. · 2008
- Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface195US 6,332,154 B2Genesys Telecommunications Laboratories, Inc. · 2001
- Interface engine for managing business processes within a multimedia communication-center142US 6,370,508 B2Genesys Telecommunications Laboratories, Inc. · 2002