System and Method for Behavior Tracking and Corrective Actions in Sales and Marketing
AssigneeMicro Macro Assets LLC
InventorSenraj Soundar
Life of this patent
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Abstract
A system and method for establishing a communication with a customer by an agent, via one or more communication modes includes an agent computer and a second computer. The agent computer receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future, wherein the one or more customer records is associated with one or more customers. The second computer provides the batch notification enabling the agent computer to identify the batch of one or more customer records. The system recommends one or more actions to the agent based on one or more behavioral actions of the agent matching a behavioral pattern.
Claims20
A system for establishing a communication with a customer by an agent, comprising:
- an agent computer comprising a first processor and a first memory configured to store non-transitory instructions that when executed by the first processor performs the step of:
- receiving a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future, wherein the one or more customer records is associated with one or more customers;
- and
- a second computer comprising a second processor and a second memory configured to store non-transitory instructions that when executed by the second processor performs the step of:
- providing the batch notification identifying the batch of one or more customer records in the agent computer,
- wherein the system recommends one or more actions to the agent based on one or more behavioral actions of the agent matching a behavioral pattern.
A method for a computer controlled communication system comprising a processor and a memory for establishing a communication with a customer by an agent, comprising the steps of:
- receiving a batch notification identifying a batch of one or more customer records, for communication in the near future, wherein the one or more customer records is associated with one or more customers;
- and
- recommending one or more actions to the agent based on one or more behavioral actions of the agent matching a behavioral pattern.
Dependencies are inferred from the claim text.