H04M 2203/407
Call center operated for multiple customers
H04M2203/407 (Call center operated for multiple customers) appears on 55 US grants and 52 published applications in this corpus.
Search patents in H04M- Granted patents
- 55
- Published applications
- 52
- Assignees
- 26
- Inventors
- 69
- Latest grant
- 25 Nov 2025
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 2008 | 0 | 1 |
| 2009 | 1 | 0 |
| 2010 | 0 | 0 |
| 2011 | 0 | 0 |
| 2012 | 0 | 2 |
| 2013 | 2 | 3 |
| 2014 | 6 | 9 |
| 2015 | 6 | 8 |
| 2016 | 8 | 7 |
| 2017 | 5 | 3 |
| 2018 | 5 | 2 |
| 2019 | 2 | 1 |
| 2020 | 3 | 3 |
| 2021 | 1 | 1 |
| 2022 | 4 | 2 |
| 2023 | 3 | 4 |
| 2024 | 5 | 4 |
| 2025 | 4 | 2 |
By publication year.
Recent patents
- System and method for queuing a communication session25 Nov 2025US 12,483,654 B2Twilio Inc.
- Calculating an estimated wait time8 Jul 2025US 12,355,920 B2Zoom Communications, Inc.
- System and method for centralized multichannel outbound call campaign management8 Apr 2025US 12,273,484 B2Acqueon Technologies Inc.
- Contact center customization in data communications systems21 Jan 2025US 12,206,821 B18x8, Inc.
- Selective aggregation of enqueued nodes into a subnetwork for simultaneous communication30 Jul 2024US 12,052,390 B2Avaya Management L.P.
- Contact Center Device Queue Wait Time Estimation2 Oct 2025US 2025/0310440 A1Zoom Communications, Inc.
- System and method for queuing a communication session24 Apr 2025US 2025/0133165 A1Twilio Inc.
- Data relay for multi-tenant emergency call system31 Oct 2024US 2024/0365100 A1RapidDeploy, Inc.
- System and method for queuing a communication session29 Aug 2024US 2024/0291919 A1Twilio Inc.
- Calculating An Estimated Wait Time15 Aug 2024US 2024/0275884 A1Zoom Video Communications, Inc.
Most cited
By later US patents
- System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data39US 7,536,002 B1JPMorgan Chase Bank, National Association · 2009
- Method for providing support using answer engine and dialog rules28US 9,042,540 B2Teletech Holdings, Inc. · 2015
- Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication24US 8,718,262 B2Mattersight Corporation · 2014
- Method for providing support using answer engine and dialog rules17US 9,336,526 B2Teletech Holdings, Inc. · 2016
- System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data16US 8,995,643 B2JPMorgan Chase Bank, N. A. · 2015