Data relay for multi-tenant emergency call system

A method for processing emergency call data comprising:

• storing, by a frame buffer, data frames received from a central emergency call system, each data frame comprising call data associated with an emergency call being handled at one of a plurality of remote emergency call handling systems;
• receiving, by a frame handler, a data frame from the frame buffer;
• identifying, by the frame handler, the remote emergency call handling system handing the emergency call associated with the call data based on a network address in the data frame;
• generating, by the frame handler, an output packet comprising the call data, the output packet having a packet header selected based on the identified remote emergency call handling system;
• receiving, from the frame handler by a data gateway, call data associated with a data gateway profile associated with one of the plurality of remote emergency call handling systems;
• and
• based on the data gateway profile, parsing the call data, extracting a plurality of data fields from the call data;
• and generating a formatted data message for transmission to the cloud-based processing system.

A computer-readable non-transitory storage medium for relaying emergency call data by a system for processing emergency call data, the storage medium having instructions encoded thereon that, when executed by a processor, cause the processor to:

• receive a data frame from a central emergency call system, the data frame comprising call data associated with an emergency call being handled at one of a plurality of remote emergency call handling systems connected to the central emergency call system;
• identify the remote emergency call handling system handling the emergency call associated with the call data based on a network address in the data frame;
• and
• based on a data gateway profile associated with the identified emergency call handling system, parse the call data, extract a plurality of data fields from the call data, and generate a formatted data message for transmission to the cloud-based processing system.

A computer-readable non-transitory storage medium for relaying emergency call data by a system for processing emergency call data, the storage medium having instructions encoded thereon that, when executed by a processor, cause the processor to:

• store, by a frame buffer, data frames received from a central emergency call system, each data frame comprising call data associated with an emergency call being handled at one of a plurality of remote emergency call handling systems;
• receive, by a frame handler, a data frame from the frame buffer;
• identify, by the frame handler, the remote emergency call handling system handing the emergency call associated with the call data based on a network address in the data frame;
• generate, by the frame handler, an output packet comprising the call data, the output packet having a packet header selected based on the identified remote emergency call handling system;
• receive, from the frame handler by a data gateway, call data associated with a data gateway profile associated with one of the plurality of remote emergency call handling systems;
• and
• based on the data gateway profile, parse the call data, extract a plurality of data fields from the call data;
• and generate a formatted data message for transmission to the cloud-based processing system.