H04M 2203/401
Performance feedback
H04M2203/401 (Performance feedback) appears on 382 US grants and 350 published applications in this corpus.
Search patents in H04M- Granted patents
- 382
- Published applications
- 350
- Assignees
- 132
- Inventors
- 712
- Latest grant
- 28 Jul 2026
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 2005 | 1 | 2 |
| 2006 | 0 | 3 |
| 2007 | 1 | 0 |
| 2008 | 0 | 2 |
| 2009 | 1 | 2 |
| 2010 | 2 | 4 |
| 2011 | 3 | 2 |
| 2012 | 5 | 5 |
| 2013 | 9 | 7 |
| 2014 | 15 | 31 |
| 2015 | 21 | 21 |
| 2016 | 27 | 22 |
| 2017 | 28 | 27 |
| 2018 | 28 | 25 |
| 2019 | 31 | 21 |
| 2020 | 45 | 28 |
| 2021 | 49 | 38 |
| 2022 | 30 | 32 |
| 2023 | 36 | 29 |
| 2024 | 26 | 19 |
| 2025 | 17 | 18 |
| 2026 | 7 | 12 |
By publication year. 2026 runs to 8 Oct.
Recent patents
- System and method for identifying themes in interactive communications28 Jul 2026US 12,695,830 B2Capital One Services, LLC
- Systems and methods for detecting emerging events16 Jun 2026US 12,657,388 B2Calabrio, Inc.
- Routing of communications to contact center agents using machine learning19 May 2026US 12,634,395 B2Cisco Technology, Inc.
- Confirming alignment between contemporaneous visual and audio feedback of the agent during customer calls17 Mar 2026US 12,581,016 B2Bank of America Corporation
- System and method for measuring agent-burnout index and identifying a root-cause in a contact center10 Mar 2026US 12,574,460 B2Nice Ltd.
- Information processing apparatus and information processing method17 Sep 2026US 2026/0281248 A1SoftBank Group Corp.
- Information processing apparatus and information processing method17 Sep 2026US 2026/0281249 A1SoftBank Group Corp.
- Computer-implemented systems and methods for evaluating contact center performance using simulated agent event and contact event data27 Aug 2026US 2026/0254897 A1Afiniti AI Limited
- Supervisor feedback system, electronic device, and related methods30 Jul 2026US 2026/0220584 A1GN Hearing A/S
- Evaluating transcripts through repetitive statement analysis23 Jul 2026US 2026/0212125 A1Calabrio, Inc.
Most cited
By later US patents
- Dynamic display of real time speech analytics agent alert indications in a contact center329US 9,160,853 B1Noble Systems Corporation · 2015
- Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center265US 8,094,790 B2Mattersight Corporation · 2012
- System and method for data management and task routing based on data tagging248US 10,346,635 B22019
- Estimating agent performance in a call routing center system187US 8,724,797 B2Satmap International Holdings Limited · 2014
- Call mapping systems and methods using variance algorithm (VA) and/or distribution compensation181US 8,879,715 B2Satmap International Holdings Limited · 2014