Supervisor feedback system, electronic device, and related methods

Method according to claim 12, the method comprising:

• determining, based on historical first performance parameters, a first ranking score of the one or more first performance parameters;
• determining whether the first ranking score satisfies a first notification criterion;
• and
• in accordance with the first ranking score satisfying the first notification criterion:
• outputting one or more notifications comprises outputting one or more first notifications indicative of the first ranking score according to the first notification scheme.

Electronic device comprising a memory, an interface, and one or more processors, wherein the one or more processors are configured to:

• obtain first performance data comprising one or more first performance parameters associated with a performance of a first agent during one or more first calls;
• obtain second performance data comprising one or more second performance parameters associated with a performance of a second agent during one or more second calls;
• determine, based on the first performance data and the second performance data, a notification scheme for notifying a supervisor of the performance of the first agent and the second agent, wherein to determine a notification scheme comprises to determine a first notification scheme associated with the first agent;
• and
• output, based on the notification scheme, one or more notifications, wherein to output the one or more notification comprises to output one or more first notifications according to the first notification scheme.