H04M 3/5232
Call distribution algorithms
Official title: {Call distribution algorithms}
H04M3/5232 (Call distribution algorithms) appears on 2,234 US grants and 1,882 published applications in this corpus.
Search patents in H04M- Granted patents
- 2,234
- Published applications
- 1,882
- Assignees
- 494
- Inventors
- 2,951
- Latest grant
- 6 Oct 2026
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 1979 | 1 | 0 |
| 1980 | 0 | 0 |
| 1981 | 0 | 0 |
| 1982 | 0 | 0 |
| 1983 | 0 | 0 |
| 1984 | 0 | 0 |
| 1985 | 1 | 0 |
| 1986 | 0 | 0 |
| 1987 | 0 | 0 |
| 1988 | 0 | 0 |
| 1989 | 0 | 0 |
| 1990 | 0 | 0 |
| 1991 | 1 | 0 |
| 1992 | 3 | 0 |
| 1993 | 4 | 0 |
| 1994 | 3 | 0 |
| 1995 | 1 | 0 |
| 1996 | 6 | 0 |
| 1997 | 4 | 0 |
| 1998 | 9 | 0 |
| 1999 | 24 | 0 |
| 2000 | 26 | 0 |
| 2001 | 35 | 7 |
| 2002 | 34 | 27 |
| 2003 | 36 | 38 |
| 2004 | 42 | 34 |
| 2005 | 33 | 41 |
| 2006 | 33 | 60 |
| 2007 | 24 | 48 |
| 2008 | 26 | 49 |
| 2009 | 30 | 50 |
| 2010 | 37 | 53 |
| 2011 | 37 | 30 |
| 2012 | 68 | 44 |
| 2013 | 82 | 71 |
| 2014 | 131 | 119 |
| 2015 | 147 | 148 |
| 2016 | 143 | 133 |
| 2017 | 175 | 100 |
| 2018 | 167 | 106 |
| 2019 | 150 | 59 |
| 2020 | 155 | 136 |
| 2021 | 138 | 205 |
| 2022 | 124 | 79 |
| 2023 | 119 | 66 |
| 2024 | 83 | 62 |
| 2025 | 76 | 68 |
| 2026 | 26 | 49 |
By publication year. Applications have been published since 2001. 2026 runs to 8 Oct.
Subgroups
Granted patents
Recent patents
- Adapting AI voice interactions based on caller voice characteristics6 Oct 2026US 12,756,781 B1Rapidsos, Inc.
- Systems and methods for automated contact center management based on analysis of agent state29 Sep 2026US 12,750,447 B2RingCentral, Inc.
- Policy-enabled call hunting22 Sep 2026US 12,744,849 B2Cisco Technology, Inc.
- Techniques for context-based call routing for support services1 Sep 2026US 12,726,573 B2T-Mobile USA, Inc.
- System and method for generating and managing a workflow using webhook technology18 Aug 2026US 12,712,972 B2Bank of America Corporation
- System, method, apparatus, and computer program product for providing mobile device support services8 Oct 2026US 2026/0313364 A1Assurant, Inc.
- Systems and Methods for Smart Call Management1 Oct 2026US 2026/0303726 A1Teachers Insurance and Annuity Association of America
- System and method for resuming a disconnected inbound-interaction between an agent and a customer in a contact center24 Sep 2026US 2026/0292070 A1Nice Ltd.
- Systems and methods for automatic non-emergency call handling27 Aug 2026US 2026/0254896 A1Centralsquare Technologies, LLC
- Computer-implemented systems and methods for evaluating contact center performance using simulated agent event and contact event data27 Aug 2026US 2026/0254897 A1Afiniti AI Limited
Most cited
By later US patents
- Telephony control system with intelligent call routing1,000US 7,023,979 B12006
- Call management method and system for skill-based routing904US 5,825,869 ASiemens Business Communication Systems, Inc. · 1998
- Automatic call distribution based on matching required skills with agents skills797US 5,206,903 AAT&T Bell Laboratories · 1993
- Optimizing call-center performance by using predictive data to distribute agents among calls658US 6,163,607 AAvaya Technology Corp. · 2000
- Automatic dynamic changing of agents' call-handling assignments571US 5,903,641 ALucent Technologies Inc. · 1999