H04M 3/5234
Uniform load distribution
Official title: {Uniform load distribution}
H04M3/5234 (Uniform load distribution) appears on 119 US grants and 111 published applications in this corpus.
Search patents in H04M- Granted patents
- 119
- Published applications
- 111
- Assignees
- 61
- Inventors
- 215
- Latest grant
- 2 Sep 2025
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 1992 | 1 | 0 |
| 1993 | 0 | 0 |
| 1994 | 0 | 0 |
| 1995 | 1 | 0 |
| 1996 | 0 | 0 |
| 1997 | 0 | 0 |
| 1998 | 3 | 0 |
| 1999 | 2 | 0 |
| 2000 | 0 | 0 |
| 2001 | 1 | 0 |
| 2002 | 3 | 4 |
| 2003 | 5 | 5 |
| 2004 | 4 | 3 |
| 2005 | 1 | 6 |
| 2006 | 2 | 3 |
| 2007 | 7 | 5 |
| 2008 | 1 | 3 |
| 2009 | 1 | 3 |
| 2010 | 2 | 4 |
| 2011 | 3 | 0 |
| 2012 | 6 | 4 |
| 2013 | 5 | 3 |
| 2014 | 9 | 7 |
| 2015 | 8 | 12 |
| 2016 | 4 | 2 |
| 2017 | 7 | 4 |
| 2018 | 4 | 1 |
| 2019 | 5 | 4 |
| 2020 | 8 | 5 |
| 2021 | 3 | 12 |
| 2022 | 6 | 5 |
| 2023 | 7 | 5 |
| 2024 | 6 | 5 |
| 2025 | 4 | 5 |
| 2026 | 0 | 1 |
By publication year. Applications have been published since 2001. 2026 runs to 8 Oct.
Recent patents
- Distributing queries to agent group devices2 Sep 2025US 12,407,779 B2Zoom Communications, Inc.
- Distributed computing architecture for intent matching22 Apr 2025US 12,282,740 B2Zoom Communications, Inc.
- Device, system, and method for transferring calls to public-safety answering points15 Apr 2025US 12,278,927 B2Motorola Solutions, Inc.
- Batch ringing for large call queues7 Jan 2025US 12,192,407 B2Zoom Video Communications, Inc.
- Configurable dynamic call routing and matching system29 Oct 2024US 12,132,866 B2Gridspace Inc.
- Method and apparatus for processing call task, and computer-readable storage medium7 May 2026US 2026/0129126 A1
- Method and process for optimal agent allocation4 Dec 2025US 2025/0373731 A1Freshworks Inc.
- Agent Group Query Distribution6 Nov 2025US 2025/0343860 A1Zoom Communications, Inc.
- Intent Matching Using Global And Entity-Specific Deployment Engines10 Jul 2025US 2025/0225331 A1Zoom Communications, Inc.
- Large Call Queue Batch Ringing20 Mar 2025US 2025/0097350 A1Zoom Video Communications, Inc.
Most cited
By later US patents
- Call distribution based on agent occupancy279US 5,828,747 ALucent Technologies Inc. · 1998
- Agent vectoring programmably conditionally assigning agents to various tasks including tasks other than handling of waiting calls241US 5,721,770 ALucent Technologies Inc. · 1998
- Subscriber call routing processing system237US 5,452,350 AAdvantis · 1995
- Method and apparatus for providing fair access to agents in a communication center228US 7,236,584 B2Genesys Telecommunications Laboratories, Inc. · 2007
- Real-time transaction routing augmented with forecast data and agent schedules213US 6,744,878 B1Aspect Communications Corporation · 2004