Device, system, and method for transferring calls to public-safety answering points
AssigneeMotorola Solutions, Inc.
InventorRafal Kaminski
Life of this patent
Estimating the term…
Abstract
A device, system and method for transferring calls to public-safety answering points is provided. A call routing devices receives, from a plurality of public-safety answering points (PSAPs), status data indicating respective states of the plurality of PSAPs. The call routing device receives a call to be routed to a first PSAP of the plurality of PSAPs. The call routing device generates a list of other PSAPs, of the plurality of PSAPs, prioritized according to the status data. The call routing device routes the call to the first PSAP, the call routed with the list. The call routing device receives, from the first PSAP, an indication to transfer the call to a second PSAP selected from the list. The call routing device transfers the call to the second PSAP.
Claims20
A call routing device comprising:
- a communication interface;
- a controller configured to:
- receive, via the communication interface, from a plurality of public-safety answering points (PSAPs), status data indicating respective states of the plurality of PSAPs;
- receive, via the communication interface, a call to be routed to a first PSAP of the plurality of PSAPs;
- generate a list of other PSAPs, of the plurality of PSAPs, prioritized according to the status data;
- route, via the communication interface, the call to the first PSAP, the call routed with the list;
- receive, via the communication interface, from the first P SAP, an indication to transfer the call to a second PSAP selected from the list;
- and
- transfer, via the communication interface, the call to the second PSAP.
A system comprising:
- a call routing device;
- and
- a plurality of public-safety answering points (PSAPs), including a first PSAP,
- the call routing device configured to:
- receive, from the plurality of PSAPs, status data indicating respective states of the plurality of PSAPs;
- receive a call to be routed to the first PSAP of the plurality of PSAPs;
- generate a list of other PSAPs, of the plurality of PSAPs, prioritized according to the status data;
- route the call to the first PSAP, the call routed with the list;
- receive from the first PSAP, an indication to transfer the call to a second PSAP selected from the list;
- and
- transfer the call to the second PSAP,
- the first PSAP device configured to:
- receive, from the call routing device, call routing information associated with the call and the list of the other PSAPs prioritized according to the status data;
- generate the indication to transfer the call to the second PSAP, the second PSAP selected from the list based on a respective priority, or via an input device;
- and
- provide, to the call routing device, the indication to transfer the call to the second PSAP to cause the call routing device to transfer the call to the second PSAP.
A method comprising:
- receiving, via a call routing device, from a plurality of public-safety answering points (PSAPs), status data indicating respective states of the plurality of PSAPs;
- receiving, via the call routing device, a call to be routed to a first PSAP of the plurality of PSAPs;
- generating, via the call routing device, a list of other PSAPs, of the plurality of PSAPs, prioritized according to the status data;
- routing, via the call routing device, the call to the first PSAP, the call routed with the list;
- receiving, via the call routing device, from the first PSAP, an indication to transfer the call to a second PSAP selected from the list;
- and
- transferring, via the call routing device, the call to the second PSAP.
Dependencies are inferred from the claim text.