Method and apparatus for processing call task, and computer-readable storage medium

An apparatus for processing a call task, comprising:

• a memory, configured to store a computer-executable instruction or a computer program;
• and
• a processor, configured to execute the computer-executable instruction or the computer program stored in the memory to:
• acquire a weight assigned to a free agent for a call task;
• acquire call parameters for executing the call task during a first time period;
• determine a number of calls during a second time period based on the assigned weight and the call parameters, the first time period and the second time period being adjacent time periods;
• and
• execute the call task based on the number of calls and the assigned weight.

A non-transitory computer-readable storage medium, having stored thereon a computer-executable instruction or a computer program that, when executed by a processor, causes the processor to implement operations comprising:

• acquiring a weight assigned to a free agent for a call task;
• acquiring call parameters for executing the call task during a first time period;
• determining a number of calls during a second time period based on the assigned weight and the call parameters, the first time period and the second time period being adjacent time periods;
• and
• executing the call task based on the number of calls and the assigned weight.