H04M 3/523
With call distribution or queueing
Official title: with call distribution or queueing
H04M3/523 (With call distribution or queueing) appears on 3,803 US grants and 3,079 published applications in this corpus.
Search patents in H04M- Granted patents
- 3,803
- Published applications
- 3,079
- Assignees
- 791
- Inventors
- 5,110
- Latest grant
- 6 Oct 2026
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 1976 | 2 | 0 |
| 1977 | 1 | 0 |
| 1978 | 3 | 0 |
| 1979 | 1 | 0 |
| 1980 | 1 | 0 |
| 1981 | 1 | 0 |
| 1982 | 1 | 0 |
| 1983 | 2 | 0 |
| 1984 | 5 | 0 |
| 1985 | 2 | 0 |
| 1986 | 0 | 0 |
| 1987 | 2 | 0 |
| 1988 | 8 | 0 |
| 1989 | 7 | 0 |
| 1990 | 15 | 0 |
| 1991 | 12 | 0 |
| 1992 | 9 | 0 |
| 1993 | 20 | 0 |
| 1994 | 18 | 0 |
| 1995 | 23 | 0 |
| 1996 | 33 | 0 |
| 1997 | 22 | 0 |
| 1998 | 27 | 0 |
| 1999 | 72 | 0 |
| 2000 | 55 | 0 |
| 2001 | 73 | 23 |
| 2002 | 75 | 89 |
| 2003 | 77 | 87 |
| 2004 | 107 | 72 |
| 2005 | 65 | 104 |
| 2006 | 84 | 111 |
| 2007 | 61 | 103 |
| 2008 | 53 | 103 |
| 2009 | 49 | 96 |
| 2010 | 73 | 83 |
| 2011 | 80 | 54 |
| 2012 | 123 | 81 |
| 2013 | 149 | 122 |
| 2014 | 214 | 180 |
| 2015 | 214 | 190 |
| 2016 | 200 | 177 |
| 2017 | 240 | 140 |
| 2018 | 227 | 148 |
| 2019 | 218 | 101 |
| 2020 | 210 | 169 |
| 2021 | 195 | 263 |
| 2022 | 182 | 139 |
| 2023 | 196 | 170 |
| 2024 | 133 | 93 |
| 2025 | 112 | 102 |
| 2026 | 51 | 79 |
By publication year. Applications have been published since 2001. 2026 runs to 8 Oct.
Subgroups
Granted patents
Recent patents
- Adapting AI voice interactions based on caller voice characteristics6 Oct 2026US 12,756,781 B1Rapidsos, Inc.
- Systems and methods for automated contact center management based on analysis of agent state29 Sep 2026US 12,750,447 B2RingCentral, Inc.
- Policy-enabled call hunting22 Sep 2026US 12,744,849 B2Cisco Technology, Inc.
- Voice service routing system for accessibility8 Sep 2026US 12,732,549 B2Comcast Cable Communications, LLC
- Contact center deflection system1 Sep 2026US 12,726,571 B2State Farm Mutual Automobile Insurance Company
- System, method, apparatus, and computer program product for providing mobile device support services8 Oct 2026US 2026/0313364 A1Assurant, Inc.
- System and Methods for Using Enhanced QR Codes in a Call to Action1 Oct 2026US 2026/0300918 A1Taptext LLC
- Systems and Methods for Smart Call Management1 Oct 2026US 2026/0303726 A1Teachers Insurance and Annuity Association of America
- System and method of handling communications using visible queue24 Sep 2026US 2026/0292069 A1SymmetriCall Inc.
- System and method for resuming a disconnected inbound-interaction between an agent and a customer in a contact center24 Sep 2026US 2026/0292070 A1Nice Ltd.
Most cited
By later US patents
- Telephony control system with intelligent call routing1,000US 7,023,979 B12006
- System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent953US 5,884,032 AThe New Brunswick Telephone Company, Limited · 1999
- Call management method and system for skill-based routing904US 5,825,869 ASiemens Business Communication Systems, Inc. · 1998
- Automatic call distribution based on matching required skills with agents skills797US 5,206,903 AAT&T Bell Laboratories · 1993
- Optimizing call-center performance by using predictive data to distribute agents among calls658US 6,163,607 AAvaya Technology Corp. · 2000