H04M 3/5238
With waiting time or load prediction arrangements
Official title: {with waiting time or load prediction arrangements}
H04M3/5238 (With waiting time or load prediction arrangements) appears on 606 US grants and 495 published applications in this corpus.
Search patents in H04M- Granted patents
- 606
- Published applications
- 495
- Assignees
- 195
- Inventors
- 936
- Latest grant
- 7 Jul 2026
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 1988 | 1 | 0 |
| 1989 | 1 | 0 |
| 1990 | 0 | 0 |
| 1991 | 1 | 0 |
| 1992 | 1 | 0 |
| 1993 | 4 | 0 |
| 1994 | 2 | 0 |
| 1995 | 4 | 0 |
| 1996 | 4 | 0 |
| 1997 | 1 | 0 |
| 1998 | 3 | 0 |
| 1999 | 14 | 0 |
| 2000 | 14 | 0 |
| 2001 | 13 | 3 |
| 2002 | 9 | 12 |
| 2003 | 11 | 13 |
| 2004 | 16 | 12 |
| 2005 | 9 | 15 |
| 2006 | 10 | 8 |
| 2007 | 8 | 18 |
| 2008 | 4 | 13 |
| 2009 | 7 | 18 |
| 2010 | 10 | 8 |
| 2011 | 10 | 6 |
| 2012 | 16 | 12 |
| 2013 | 20 | 27 |
| 2014 | 26 | 34 |
| 2015 | 37 | 32 |
| 2016 | 38 | 34 |
| 2017 | 48 | 26 |
| 2018 | 51 | 25 |
| 2019 | 31 | 20 |
| 2020 | 28 | 25 |
| 2021 | 35 | 39 |
| 2022 | 26 | 28 |
| 2023 | 37 | 26 |
| 2024 | 28 | 18 |
| 2025 | 20 | 9 |
| 2026 | 8 | 14 |
By publication year. Applications have been published since 2001. 2026 runs to 8 Oct.
Recent patents
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- Techniques for behavioral pairing in a task assignment system2 Jun 2026US 12,645,495 B2Afiniti AI Limited
- Predictive analytics for managing callbacks queues3 Mar 2026US 12,568,171 B2The ADT Security Corporation
- Methods for determining agent capacity for managing contact chat interactions2 Jul 2026US 2026/0189658 A1Afiniti, Ltd.
- System And Method For Post-Repair Verification In Property Damage Claims18 Jun 2026US 2026/0172528 A1
- Apparatus and method for adjusting estimted wait time in a contact center30 Apr 2026US 2026/0122182 A1Swampfox Technologies, Inc.
- Systems and Methods for Modifying Contact Center Queue Assignments9 Apr 2026US 2026/0101006 A1Intradiem, Inc.
- Analysis of customer interaction metrics from digital voice data in a data-communication server system26 Mar 2026US 2026/0089263 A18x8, Inc.
Most cited
By later US patents
- Automatic call distribution based on matching required skills with agents skills797US 5,206,903 AAT&T Bell Laboratories · 1993
- Method and system for matching entities in an auction460US 7,676,034 B12010
- Skills-based scheduling for telephone call centers370US 6,044,355 AIEX Corporation · 2000
- Apparatus for supervising an automatic call distribution telephone system355US 5,465,286 AExecutone Information Systems, Inc. · 1995
- Rule based routing system and method for a virtual sales and service center355US 6,134,530 AAndersen Consulting LLP · 2000