H04M 3/5237
Interconnection arrangements between acd systems
Official title: {Interconnection arrangements between ACD systems}
H04M3/5237 (Interconnection arrangements between acd systems) appears on 494 US grants and 374 published applications in this corpus.
Search patents in H04M- Granted patents
- 494
- Published applications
- 374
- Assignees
- 188
- Inventors
- 823
- Latest grant
- 1 Sep 2026
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 1977 | 1 | 0 |
| 1978 | 0 | 0 |
| 1979 | 0 | 0 |
| 1980 | 0 | 0 |
| 1981 | 0 | 0 |
| 1982 | 0 | 0 |
| 1983 | 1 | 0 |
| 1984 | 0 | 0 |
| 1985 | 0 | 0 |
| 1986 | 0 | 0 |
| 1987 | 0 | 0 |
| 1988 | 2 | 0 |
| 1989 | 0 | 0 |
| 1990 | 3 | 0 |
| 1991 | 2 | 0 |
| 1992 | 2 | 0 |
| 1993 | 4 | 0 |
| 1994 | 5 | 0 |
| 1995 | 8 | 0 |
| 1996 | 9 | 0 |
| 1997 | 5 | 0 |
| 1998 | 8 | 0 |
| 1999 | 22 | 0 |
| 2000 | 16 | 0 |
| 2001 | 21 | 8 |
| 2002 | 18 | 21 |
| 2003 | 15 | 16 |
| 2004 | 21 | 13 |
| 2005 | 15 | 19 |
| 2006 | 14 | 22 |
| 2007 | 13 | 16 |
| 2008 | 7 | 19 |
| 2009 | 8 | 19 |
| 2010 | 14 | 14 |
| 2011 | 11 | 7 |
| 2012 | 13 | 9 |
| 2013 | 24 | 13 |
| 2014 | 25 | 14 |
| 2015 | 19 | 9 |
| 2016 | 15 | 8 |
| 2017 | 12 | 5 |
| 2018 | 14 | 9 |
| 2019 | 8 | 4 |
| 2020 | 16 | 6 |
| 2021 | 24 | 83 |
| 2022 | 23 | 10 |
| 2023 | 30 | 19 |
| 2024 | 12 | 5 |
| 2025 | 8 | 4 |
| 2026 | 6 | 2 |
By publication year. Applications have been published since 2001. 2026 runs to 8 Oct.
Recent patents
- Techniques for context-based call routing for support services1 Sep 2026US 12,726,573 B2T-Mobile USA, Inc.
- Unified support framework for a contact center7 Jul 2026US 12,676,933 B2UiPath, Inc.
- System and method for identifying and addressing a real-time conversational conflict in a contact center30 Jun 2026US 12,671,765 B2Nice Ltd.
- Global routing in multi-tenant cloud based contact center16 Jun 2026US 12,659,405 B1Amazon Technologies, Inc.
- Machine learning based call routing system3 Mar 2026US 12,568,172 B1United Services Automobile Association (USAA)
- System and method for identifying and addressing a real-time conversational conflict in a contact center26 Feb 2026US 2026/0059051 A1Nice Ltd.
- Agent Failback From Survivability Mode To Normal Mode In A Contact Center Service1 Jan 2026US 2026/0006127 A1Zoom Communications, Inc.
- Agent Group Query Distribution6 Nov 2025US 2025/0343860 A1Zoom Communications, Inc.
- Systems and methods for redirection of incoming contacts24 Apr 2025US 2025/0133122 A1Nice Ltd.
- Virtual caller system27 Feb 2025US 2025/0071207 A1Express Scripts Strategic Development, Inc.
Most cited
By later US patents
- Methods of automatically rerouting an incoming telephone call placed over a network464US 5,274,700 AUnifi Communications Corporation · 1993
- Apparatus and methods in routing internet protocol network telephony calls in a centrally-managed call center system435US 6,373,836 B1Genesys Telecommunications Laboratories, Inc. · 2002
- Method for routing calls to call centers based on statistical modeling of call behavior356US 5,926,538 AGenesys Telecommunications Labs, Inc · 1999
- Method and system for dynamic customized call routing338US 5,530,744 AAT&T Corp. · 1996
- Multimedia telecommunication automatic call distribution system332US 6,046,762 ACosmoCom, Inc. · 2000