Systems and methods for redirection of incoming contacts

A system adapted to automatically optimize the routing of incoming calls, the system comprising:

• a session controller;
• a first plurality of media servers;
• a second plurality of media servers;
• a processor and a non-transitory computer readable medium operably coupled thereto, the computer readable medium comprising a plurality of instructions stored in association therewith that are accessible to, and executable by, the processor, to perform operations which comprise:
• regularly polling the first plurality of media servers to determine a first group of most-available servers;
• regularly polling the second plurality of media servers to determine a second group of most-available servers;
• when the session controller receives an inbound call:
• selecting a server from the first group of most-available servers or the second group of most-available servers;
• and
• connecting the inbound call to the selected server.