H04M 3/5233
Operator skill based call distribution
Official title: {Operator skill based call distribution}
H04M3/5233 (Operator skill based call distribution) appears on 1,086 US grants and 909 published applications in this corpus.
Search patents in H04M- Granted patents
- 1,086
- Published applications
- 909
- Assignees
- 272
- Inventors
- 1,459
- Latest grant
- 30 Jun 2026
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 1985 | 1 | 0 |
| 1986 | 0 | 0 |
| 1987 | 0 | 0 |
| 1988 | 0 | 0 |
| 1989 | 0 | 0 |
| 1990 | 0 | 0 |
| 1991 | 0 | 0 |
| 1992 | 1 | 0 |
| 1993 | 1 | 0 |
| 1994 | 2 | 0 |
| 1995 | 1 | 0 |
| 1996 | 2 | 0 |
| 1997 | 2 | 0 |
| 1998 | 9 | 0 |
| 1999 | 15 | 0 |
| 2000 | 21 | 0 |
| 2001 | 21 | 4 |
| 2002 | 19 | 14 |
| 2003 | 24 | 24 |
| 2004 | 24 | 18 |
| 2005 | 19 | 17 |
| 2006 | 20 | 27 |
| 2007 | 13 | 30 |
| 2008 | 13 | 25 |
| 2009 | 12 | 24 |
| 2010 | 20 | 19 |
| 2011 | 21 | 15 |
| 2012 | 31 | 19 |
| 2013 | 38 | 32 |
| 2014 | 57 | 53 |
| 2015 | 62 | 64 |
| 2016 | 72 | 66 |
| 2017 | 82 | 52 |
| 2018 | 71 | 45 |
| 2019 | 74 | 29 |
| 2020 | 71 | 68 |
| 2021 | 79 | 125 |
| 2022 | 65 | 42 |
| 2023 | 50 | 23 |
| 2024 | 32 | 29 |
| 2025 | 34 | 30 |
| 2026 | 7 | 15 |
By publication year. Applications have been published since 2001. 2026 runs to 8 Oct.
Recent patents
- System and method for re-skilling agents skills in an automatic call distributor (ACD) application due to a request of change to a scheduled-shift of an agent30 Jun 2026US 12,671,764 B2Nice Ltd.
- No login text relay conversations2 Jun 2026US 12,647,518 B1
- Routing of communications to contact center agents using machine learning19 May 2026US 12,634,395 B2Cisco Technology, Inc.
- Voice analysis-based agent routing5 May 2026US 12,621,387 B2Wells Fargo Bank, N. A.
- Routing of calls based on analysis of digital voice data in a data-communications server system27 Jan 2026US 12,537,900 B18x8, Inc.
- Call center agent routing27 Aug 2026US 2026/0254898 A1Wells Fargo Bank, N. A.
- Support system and support method13 Aug 2026US 2026/0238725 A1
- System and method for redistributing resources9 Jul 2026US 2026/0197402 A1Verizon Patent and Licensing Inc.
- Predictive Customer Satisfaction System And Method18 Jun 2026US 2026/0170509 A1Dialpad, Inc.
- System and method for handling emergency interactions in a contact center having agents handling concurrent interactions16 Apr 2026US 2026/0106935 A1Nice Ltd.
Most cited
By later US patents
- Telephony control system with intelligent call routing1,000US 7,023,979 B12006
- Call management method and system for skill-based routing904US 5,825,869 ASiemens Business Communication Systems, Inc. · 1998
- Automatic call distribution based on matching required skills with agents skills797US 5,206,903 AAT&T Bell Laboratories · 1993
- Optimizing call-center performance by using predictive data to distribute agents among calls658US 6,163,607 AAvaya Technology Corp. · 2000
- Automatic dynamic changing of agents' call-handling assignments571US 5,903,641 ALucent Technologies Inc. · 1999