Support system and support method

A support method performed by using a support system including a server that includes storage means for storing first information relating to a support recipient who requests support from a supporter, or includes the storage means and transmission means for transmitting the first information, the support recipient being one selected from a group of a natural person, a juridical person, and an organization without juridical personality, the support method comprising respective processes including (a), (b), and (c1) described below, respective processes including (a), (b), and (c2), respective processes including (a), (b), and (c3), or respective processes including (a), (b), and (c4):

• (a) a determination process in which, when the first information has been input to an input form provided by the server, from a first terminal that is communicably connected to the server via information transmission means, and is available to the support recipient,
• the server that has stored the first information, or
• a second terminal that is communicably connected to the server via the information transmission means, is available to the supporter, and enables the first information that has been stored by the storage means of the server by using the information transmission means to be viewed or is capable of receiving and storing the first information that has been transmitted by the transmission means performs
• determining whether the first information includes introducer information relating to an introducer of the support recipient, the introducer having a predetermined attribute;
• (b) a process in which the server or the second terminal distinguishes between a first support recipient having the first information including the introducer information and a second support recipient having the first information not including the introducer information;
• (c1) a display process in which, in a case where the first information includes the introducer information, the first support recipient and the second support recipient are displayed in a mutually distinguished manner in a display unit that is connected to the server, or a process in which, in a case where the first information includes the introducer information, the server emits different sound while distinguishing between the first support recipient and the second support recipient;
• (c2) a display process in which, in a case where the first information includes the introducer information, the first support recipient and the second support recipient that have been distinguished by the server are displayed in the mutually distinguished manner in the second terminal, by using the information transmission means, or a process in which, in a case where the first information includes the introducer information, the second terminal emits the different sound while distinguishing between the first support recipient and the second support recipient, by using the information transmission means;
• (c3) a display process in which, in a case where the first information includes the introducer information, the first support recipient and the second support recipient that have been distinguished by the second terminal are displayed in the mutually distinguished manner in the second terminal, without using the information transmission means, or a process in which, in a case where the first information includes the introducer information, the second terminal emits the different sound while distinguishing between the first support recipient and the second support recipient, without using the information transmission means;
• and
• (c4) a display process in which, in a case where the first information includes the introducer information, the first support recipient and the second support recipient are displayed in the mutually distinguished manner in the second terminal, by using the transmission means of the server, or a process in which, in a case where the first information includes the introducer information, the second terminal emits the different sound while distinguishing between the first support recipient and the second support recipient, by using the transmission means of the server.

A support method performed by a support system including a server that includes storage means for storing first information relating to a support recipient who requests support from a supporter, and transmission means for transmitting the first information, the support recipient being one selected from a group of a natural person, a juridical person, and an organization without juridical personality, the support method comprising:

• a transmission information generation process of generating transmission information that includes the first information, when the first information has been input to an input form provided by the server, from a first terminal that is communicably connected to the server via information transmission means, and is available to the support recipient;
• and
• an information transmission process of transmitting the transmission information to a second terminal, by using the transmission means, the second terminal being communicably connected to the server via the information transmission means, and being available to the supporter, wherein
• the server determines whether the first information includes introducer information relating to an introducer of the support recipient, the introducer having a predetermined attribute, and distinguishes between a first support recipient having the first information including the introducer information and a second support recipient having the first information not including the introducer information,
• in the transmission information generation process, in a case where the first information includes the introducer information relating to the introducer having the predetermined attribute, the transmission information that includes the first information including an indication or sound that distinguishes between the first support recipient including the introducer information and the second support recipient not including the introducer information, only the first information relating to the first support recipient, or only the first information relating to the second support recipient, is generated, and
• in the information transmission process, the transmission information that includes the first information including the indication or the sound that distinguishes between the first support recipient including the introducer information and the second support recipient not including the introducer information, only the first information relating to the first support recipient, or only the first information relating to the second support recipient, is transmitted to the second terminal.