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US 2026/0197402 A1Published application
System and method for redistributing resources
AssigneeVerizon Patent and Licensing Inc.
InventorRajkumar Bondugula
Life of this patent
Estimating the term…
Abstract
A device may include a processor. The processor may be configured to: receive a request to re-rank a list of ranked agents or callers; when there are more agents than callers, generate a list of re-ranked agents based on the list of ranked agents; and provide the list of re-ranked agents to a component in a system for routing calls to one of agents identified in the list of re-ranked agents.
Claims20
A device comprising a processor configured to:
- receive a request to re-rank a list of ranked agents or callers;
- and
- in response to determining that there are more agents than callers:
- generate a list of re-ranked agents based on the list of ranked agents;
- and
- provide the list of re-ranked agents to a system for routing calls to one of agents identified in the list of re-ranked agents.
3 more elements
A method comprising:
- receiving a request to re-rank a list of ranked agents or callers;
- in response to determining that there are more agents than callers:
- generating a list of re-ranked agents based on the list of ranked agents;
- and
- providing the list of re-ranked agents to a system for routing calls to agents identified in the list of re-ranked agents.
2 more elements
A non-transitory computer-readable medium comprising processor executable instructions, which when executed by a processor, cause the processor to:
- receive a request to re-rank a list of ranked agents or callers;
- in response to determining that there are more agents than callers,
- generate a list of re-ranked agents based on the list of ranked agents;
- and
- provide the list of re-ranked agents to a system for routing calls to one of agents identified in the list of re-ranked agents.
2 more elements
Dependencies are inferred from the claim text.