H04M 3/5191
Interacting with the internet
Official title: {interacting with the Internet}
H04M3/5191 (Interacting with the internet) appears on 1,642 US grants and 1,503 published applications in this corpus.
Search patents in H04M- Granted patents
- 1,642
- Published applications
- 1,503
- Assignees
- 475
- Inventors
- 2,268
- Latest grant
- 29 Sep 2026
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 1996 | 1 | 0 |
| 1997 | 0 | 0 |
| 1998 | 3 | 0 |
| 1999 | 19 | 0 |
| 2000 | 25 | 0 |
| 2001 | 31 | 17 |
| 2002 | 38 | 60 |
| 2003 | 39 | 44 |
| 2004 | 49 | 47 |
| 2005 | 24 | 57 |
| 2006 | 33 | 45 |
| 2007 | 28 | 36 |
| 2008 | 18 | 51 |
| 2009 | 25 | 32 |
| 2010 | 48 | 42 |
| 2011 | 36 | 34 |
| 2012 | 44 | 33 |
| 2013 | 71 | 57 |
| 2014 | 82 | 93 |
| 2015 | 117 | 85 |
| 2016 | 115 | 102 |
| 2017 | 113 | 88 |
| 2018 | 130 | 70 |
| 2019 | 101 | 59 |
| 2020 | 91 | 67 |
| 2021 | 91 | 165 |
| 2022 | 70 | 62 |
| 2023 | 78 | 50 |
| 2024 | 53 | 37 |
| 2025 | 49 | 40 |
| 2026 | 20 | 30 |
By publication year. Applications have been published since 2001. 2026 runs to 8 Oct.
Recent patents
- Systems and methods for automated contact center management based on analysis of agent state29 Sep 2026US 12,750,447 B2RingCentral, Inc.
- Lifecycle management for progressing user interactions via live agent and smart digital agent22 Sep 2026US 12,744,848 B1United Services Automobile Association (USAA)
- Unified multi-channel communications systems and methods11 Aug 2026US 12,707,011 B1State Farm Mutual Automobile Insurance Company
- Automated response system with API calls and human agent interaction via language model prompts4 Aug 2026US 12,699,850 B2Asapp, Inc.
- Interactive text response system with transfers between text message threads4 Aug 2026US 12,701,188 B2Technocentra Group, Inc.
- System and Method for Identity-Weighted Access Token Generation and Capability-Aware Delivery8 Oct 2026US 2026/0313051 A1Taptext LLC
- Systems and Methods for Smart Call Management1 Oct 2026US 2026/0303726 A1Teachers Insurance and Annuity Association of America
- Multi-agent system for automated customer service with dynamic agent generation24 Sep 2026US 2026/0289151 A1Twilio Inc.
- Systems and methods for providing context data associated with a communications session to the called device24 Sep 2026US 2026/0292063 A1Neustar, Inc.
- Generation of communication receipt for a dynamic transcript of an interactive communication24 Sep 2026US 2026/0292068 A1SymmetriCall Inc.
Most cited
By later US patents
- Providing collaborative installation management in a network-based supply chain environment1,805US 6,606,744 B1Accenture LLP · 2003
- System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent953US 5,884,032 AThe New Brunswick Telephone Company, Limited · 1999
- Method and apparatus to connect consumer to expert791US 6,223,165 B1Keen.com, Inc. · 2001
- System, method and article of manufacture for a call back architecture in a hybrid network with support for internet telephony559US 6,731,625 B1MCI Communications Corporation · 2004
- Method and apparatus for determining and initiating interaction directionality within a multimedia communication center530US 6,170,011 AGenesys Telecommunications Laboratories, Inc. · 2001