US 6,606,744 B1 · Providing collaborative installation management in a network-based supply chain environment

Abstract

A system, method and article of manufacture are provided for collaborative installation management in a network-based supply chain environment. According to an embodiment of the invention, telephone calls, data and other multimedia information are routed through a network system which includes transfer of information across the internet utilizing telephony routing information and internet protocol address information. The system includes integrated Internet Protocol (IP) telephony services allowing a user of a web application to communicate in an audio fashion in-band without having to pick up another telephone. Users can click a button and go to a call center through the network using IP telephony. The system invokes an IP telephony session simultaneously with the data session, and uses an active directory lookup whenever a user uses the system. Users include service providers and manufacturers utilizing the network-based supply chain environment.

Claims18

Dependent claims

A method for collaborative installation management in a network-based supply chain, comprising the steps of:

a) transmitting data over a network during a data session for managing an installation;
b) allowing communication, in an audio fashion in-band, over the network during the data session between at least one service provider and at least one manufacturer;
c) routing the communication over the network via a user action;
and
d) limiting the communication over the network based on a user profile.

2 more elements

Dependencies are inferred from the claim text.

Providing collaborative installation management in a network-based supply chain environment

Life of this patent

Providing collaborative installation management in a network-based supply chain environment

Life of this patent

Abstract

Claims18