H04M 3/5183
Call or contact centers with computer-telephony arrangements
Official title: {Call or contact centers with computer-telephony arrangements}
H04M3/5183 (Call or contact centers with computer-telephony arrangements) appears on 3,209 US grants and 2,828 published applications in this corpus.
Search patents in H04M- Granted patents
- 3,209
- Published applications
- 2,828
- Assignees
- 784
- Inventors
- 4,309
- Latest grant
- 29 Sep 2026
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 1991 | 3 | 0 |
| 1992 | 0 | 0 |
| 1993 | 0 | 0 |
| 1994 | 1 | 0 |
| 1995 | 2 | 0 |
| 1996 | 5 | 0 |
| 1997 | 3 | 0 |
| 1998 | 14 | 0 |
| 1999 | 36 | 0 |
| 2000 | 38 | 0 |
| 2001 | 48 | 23 |
| 2002 | 60 | 81 |
| 2003 | 60 | 79 |
| 2004 | 79 | 72 |
| 2005 | 36 | 95 |
| 2006 | 55 | 70 |
| 2007 | 44 | 58 |
| 2008 | 33 | 88 |
| 2009 | 41 | 66 |
| 2010 | 69 | 66 |
| 2011 | 61 | 64 |
| 2012 | 80 | 71 |
| 2013 | 116 | 83 |
| 2014 | 153 | 181 |
| 2015 | 196 | 163 |
| 2016 | 204 | 176 |
| 2017 | 226 | 151 |
| 2018 | 248 | 150 |
| 2019 | 215 | 117 |
| 2020 | 208 | 150 |
| 2021 | 200 | 264 |
| 2022 | 186 | 152 |
| 2023 | 203 | 158 |
| 2024 | 128 | 95 |
| 2025 | 113 | 90 |
| 2026 | 45 | 65 |
By publication year. Applications have been published since 2001. 2026 runs to 8 Oct.
Subgroups
Granted patents
Recent patents
- System and method for detection and implementation of litigation-hold and release for interactions recordings within a contact center29 Sep 2026US 12,750,445 B2Nice Ltd.
- Systems and methods for automated contact center management based on analysis of agent state29 Sep 2026US 12,750,447 B2RingCentral, Inc.
- Lifecycle management for progressing user interactions via live agent and smart digital agent22 Sep 2026US 12,744,848 B1United Services Automobile Association (USAA)
- Dynamic content flow adaptation for call representatives1 Sep 2026US 12,726,572 B2Assured Insurance Technologies, Inc.
- Interaction effectiveness measurements18 Aug 2026US 12,711,452 B1United Services Automobile Association (USAA)
- System and Method for Identity-Weighted Access Token Generation and Capability-Aware Delivery8 Oct 2026US 2026/0313051 A1Taptext LLC
- Systems and Methods for Smart Call Management1 Oct 2026US 2026/0303726 A1Teachers Insurance and Annuity Association of America
- Multi-agent system for automated customer service with dynamic agent generation24 Sep 2026US 2026/0289151 A1Twilio Inc.
- Systems and methods for providing context data associated with a communications session to the called device24 Sep 2026US 2026/0292063 A1Neustar, Inc.
- Generation of communication receipt for a dynamic transcript of an interactive communication24 Sep 2026US 2026/0292068 A1SymmetriCall Inc.
Most cited
By later US patents
- Computer telephony integration hotelling method and system2,172US 6,577,726 B1Siebel Systems, Inc. · 2003
- Providing collaborative installation management in a network-based supply chain environment1,805US 6,606,744 B1Accenture LLP · 2003
- System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent953US 5,884,032 AThe New Brunswick Telephone Company, Limited · 1999
- Method and apparatus to connect consumer to expert791US 6,223,165 B1Keen.com, Inc. · 2001
- System, method and article of manufacture for a call back architecture in a hybrid network with support for internet telephony559US 6,731,625 B1MCI Communications Corporation · 2004