H04M 3/4217
Managing service interactions
Official title: {Managing service interactions}
H04M3/4217 (Managing service interactions) appears on 192 US grants and 176 published applications in this corpus.
Search patents in H04M- Granted patents
- 192
- Published applications
- 176
- Assignees
- 122
- Inventors
- 431
- Latest grant
- 8 Sep 2026
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 1993 | 1 | 0 |
| 1994 | 1 | 0 |
| 1995 | 2 | 0 |
| 1996 | 1 | 0 |
| 1997 | 3 | 0 |
| 1998 | 5 | 0 |
| 1999 | 3 | 0 |
| 2000 | 5 | 0 |
| 2001 | 2 | 1 |
| 2002 | 5 | 7 |
| 2003 | 8 | 5 |
| 2004 | 5 | 3 |
| 2005 | 5 | 6 |
| 2006 | 7 | 6 |
| 2007 | 4 | 5 |
| 2008 | 6 | 6 |
| 2009 | 2 | 4 |
| 2010 | 5 | 13 |
| 2011 | 6 | 8 |
| 2012 | 11 | 4 |
| 2013 | 5 | 8 |
| 2014 | 11 | 5 |
| 2015 | 7 | 9 |
| 2016 | 7 | 10 |
| 2017 | 8 | 8 |
| 2018 | 7 | 4 |
| 2019 | 6 | 7 |
| 2020 | 7 | 10 |
| 2021 | 8 | 7 |
| 2022 | 9 | 11 |
| 2023 | 9 | 9 |
| 2024 | 11 | 8 |
| 2025 | 7 | 6 |
| 2026 | 3 | 6 |
By publication year. Applications have been published since 2001. 2026 runs to 8 Oct.
Recent patents
- Interactive calling assistance system with artificial intelligence8 Sep 2026US 12,732,578 B2Capital One Services, LLC
- Online marketplace of plugins for enhancing dialog systems18 Aug 2026US 12,710,951 B2Google Inc.
- System(s) and method(s) for enabling a representative associated with an entity to modify a trained voice bot associated with the entity13 Jan 2026US 12,526,247 B2Google Inc.
- Provisioning tool—call center-based automated interface with network switches for internet service diagnostics and provisioning14 Oct 2025US 12,445,553 B2CenturyLink Intellectual Property LLC
- Systems and methods managing emergency response initiated by triggering devices23 Sep 2025US 12,425,828 B2Rapidsos, Inc.
- Interaction Method for Call Interface and Related Apparatus20 Aug 2026US 2026/0246871 A1Huawei Technologies Co., Ltd.
- Systems, devices, and methods for phone call management using artificial intelligence processes23 Jul 2026US 2026/0214164 A1Infinitus Systems, Inc.
- Prioritizing telecommunications subscribers based on collected telecommunications data11 Jun 2026US 2026/0163974 A1T-Mobile Innovations LLC
- System(s) and method(s) for enabling a representative associated with an entity to modify a trained voice bot associated with the entity30 Apr 2026US 2026/0122017 A1Google Inc.
- Modular emergency communication flow management system12 Feb 2026US 2026/0046597 A1Rapidsos, Inc.
Most cited
By later US patents
- Method for resolving conflicts among distributed entities through the generation of counter proposals by transversing a goal hierarchy with acceptable, unacceptable, and indeterminate nodes191US 5,504,837 ABell Communications Research, Inc. · 1996
- Real time customer service data manipulation to allow multiple services per trigger type178US 6,882,718 B1BellSouth Intellectual Property Corporation · 2005
- Processing interactions among telecommunications call features118US 5,251,255 AAT&T Bell Laboratories · 1993
- Telecommunications network system and method104US 6,160,883 AAT&T Corp. · 2000
- Telecommunications network system and method96US 6,404,878 B1AT&T Corp. · 2002