Interactive calling assistance system with artificial intelligence

A non-transitory computer-readable medium storing a set of instructions, the set of instructions comprising:

• one or more instructions that, when executed by one or more processors of a device, cause the device to:
• receive a request for a calling session associated with a topic;
• establish the calling session between a user device with a first user interface and a client device with a second user interface,
• wherein the second user interface is provided with first assistance information associated with the topic;
• monitor, based on establishing the calling session, multimedia communications associated with the calling session;
• detect, based on monitoring the multimedia communications associated with the calling session, an event associated with the calling session,
• wherein detecting the event comprises determining that a backend task is associated with a predicted time delay that satisfies a time delay threshold;
• identify, using an artificial intelligence model, second assistance information to serve to at least one of the user device or the client device based on detecting the event;
• and
• transmit user interface information to the at least one of the user device or the client device to cause a respective user interface to provide the second assistance information for display,
• wherein transmitting the user interface information comprises transmitting an instruction to provide filler assistance information associated with the predicted time delay.

A method, comprising:

• receiving, by a device, a request for a calling session associated with a topic;
• establishing, by the device, the calling session between a user device with a first user interface and a client device with a second user interface,
• wherein the second user interface is provided with first assistance information associated with the topic;
• monitoring, based on establishing the calling session, multimedia communications associated with the calling session;
• detecting, based on monitoring the multimedia communications associated with the calling session, an event associated with the calling session,
• wherein detecting the event comprises determining that a backend task is associated with a predicted time delay that satisfies a time delay threshold;
• identifying, using an artificial intelligence model, second assistance information to serve to at least one of the user device or the client device based on detecting the event;
• and
• transmitting, by the device, user interface information to the at least one of the user device or the client device to cause a respective user interface to provide the second assistance information for display,
• wherein transmitting the user interface information comprises transmitting an instruction to provide filler assistance information associated with the predicted time delay.