G06Q 30/015
Providing customer assistance
Official title: Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
G06Q30/015 (Providing customer assistance) appears on 3,129 US grants and 4,803 published applications in this corpus.
Search patents in G06Q- Granted patents
- 3,129
- Published applications
- 4,803
- Assignees
- 1,267
- Inventors
- 9,829
- Latest grant
- 6 Oct 2026
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 1996 | 1 | 0 |
| 1997 | 1 | 0 |
| 1998 | 0 | 0 |
| 1999 | 1 | 0 |
| 2000 | 3 | 0 |
| 2001 | 1 | 7 |
| 2002 | 0 | 22 |
| 2003 | 0 | 20 |
| 2004 | 5 | 45 |
| 2005 | 4 | 36 |
| 2006 | 3 | 36 |
| 2007 | 10 | 37 |
| 2008 | 15 | 45 |
| 2009 | 13 | 42 |
| 2010 | 40 | 59 |
| 2011 | 31 | 78 |
| 2012 | 38 | 82 |
| 2013 | 51 | 98 |
| 2014 | 68 | 158 |
| 2015 | 90 | 228 |
| 2016 | 114 | 275 |
| 2017 | 139 | 265 |
| 2018 | 185 | 256 |
| 2019 | 279 | 278 |
| 2020 | 281 | 362 |
| 2021 | 294 | 488 |
| 2022 | 324 | 387 |
| 2023 | 349 | 417 |
| 2024 | 324 | 442 |
| 2025 | 279 | 380 |
| 2026 | 186 | 260 |
By publication year. Applications have been published since 2001. 2026 runs to 8 Oct.
Subgroups
Granted patents
Recent patents
- Multi-agent generative AI systems6 Oct 2026US 12,755,291 B2The Boston Consulting Group, Inc.
- Integrated computer based tools and techniques for health and dental care practice management6 Oct 2026US 12,755,833 B2Virtual Front Desk, LLC
- Systems and methods for automatically generating a website and providing customer service using generative artificial intelligence29 Sep 2026US 12,748,817 B2Sav.com, LLC
- Managing hotel guest departures within an automated guest satisfaction and services scheduling system29 Sep 2026US 12,749,031 B2The Hotel Communication Network, Inc.
- Quantum computation for customer service optimization22 Sep 2026US 12,743,650 B1Accenture Global Solutions Limited
- Unified platform for hosting multiple workspaces8 Oct 2026US 2026/0311190 A1HubSpot, Inc.
- Electrical service type classification8 Oct 2026US 2026/0311191 A1Itron, Inc.
- System, method, apparatus, and computer program product for providing mobile device support services8 Oct 2026US 2026/0313364 A1Assurant, Inc.
- System and Methods for Using Enhanced QR Codes in a Call to Action1 Oct 2026US 2026/0300918 A1Taptext LLC
- Support service system with data item query generation using a generative service1 Oct 2026US 2026/0300988 A1Atlassian Pty Ltd.
Most cited
By later US patents
- System and method for smart scripting call centers and configuration thereof2,196US 6,826,745 B2Siebel Systems, Inc. · 2004
- Updating natural language interfaces by processing usage data816US 10,210,244 B1Asapp, Inc. · 2019
- Method and system for facilitating electronic dispute resolution468US 7,356,516 B2Visa U. S. A. Inc. · 2008
- Method and apparatus for providing result-oriented customer service348US 5,963,635 AInventions, Inc. · 1999
- Method and apparatus for providing result-oriented customer service323US 5,594,791 AInventions, Inc. · 1997