H04M 3/5175
Call or contact centers supervision arrangements
Official title: {Call or contact centers supervision arrangements}
H04M3/5175 (Call or contact centers supervision arrangements) appears on 2,272 US grants and 2,137 published applications in this corpus.
Search patents in H04M- Granted patents
- 2,272
- Published applications
- 2,137
- Assignees
- 502
- Inventors
- 3,306
- Latest grant
- 29 Sep 2026
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 1985 | 1 | 0 |
| 1986 | 0 | 0 |
| 1987 | 0 | 0 |
| 1988 | 0 | 0 |
| 1989 | 2 | 0 |
| 1990 | 1 | 0 |
| 1991 | 2 | 0 |
| 1992 | 3 | 0 |
| 1993 | 4 | 0 |
| 1994 | 0 | 0 |
| 1995 | 4 | 0 |
| 1996 | 5 | 0 |
| 1997 | 4 | 0 |
| 1998 | 13 | 0 |
| 1999 | 9 | 0 |
| 2000 | 20 | 0 |
| 2001 | 20 | 11 |
| 2002 | 21 | 19 |
| 2003 | 22 | 24 |
| 2004 | 33 | 27 |
| 2005 | 24 | 39 |
| 2006 | 22 | 52 |
| 2007 | 10 | 43 |
| 2008 | 26 | 38 |
| 2009 | 15 | 41 |
| 2010 | 25 | 31 |
| 2011 | 34 | 19 |
| 2012 | 52 | 36 |
| 2013 | 64 | 56 |
| 2014 | 110 | 115 |
| 2015 | 129 | 126 |
| 2016 | 130 | 132 |
| 2017 | 154 | 97 |
| 2018 | 164 | 118 |
| 2019 | 185 | 153 |
| 2020 | 186 | 137 |
| 2021 | 164 | 247 |
| 2022 | 159 | 140 |
| 2023 | 172 | 127 |
| 2024 | 128 | 122 |
| 2025 | 115 | 109 |
| 2026 | 40 | 78 |
By publication year. Applications have been published since 2001. 2026 runs to 8 Oct.
Recent patents
- Systems and methods for automated contact center management based on analysis of agent state29 Sep 2026US 12,750,447 B2RingCentral, Inc.
- Lifecycle management for progressing user interactions via live agent and smart digital agent22 Sep 2026US 12,744,848 B1United Services Automobile Association (USAA)
- Generative AI systems for interpreting customer service communications8 Sep 2026US 12,730,964 B2The Boston Consulting Group, Inc.
- System and method for integrating and automatedly executing customer service representative resource tools8 Sep 2026US 12,731,156 B2Verint Americas Inc.
- Contact center deflection system1 Sep 2026US 12,726,571 B2State Farm Mutual Automobile Insurance Company
- Systems and Methods for Smart Call Management1 Oct 2026US 2026/0303726 A1Teachers Insurance and Annuity Association of America
- Method for communication in a communication network17 Sep 2026US 2026/0281246 A1Tribe Technologies GmbH
- Information processing apparatus and information processing method17 Sep 2026US 2026/0281248 A1SoftBank Group Corp.
- Information processing apparatus and information processing method17 Sep 2026US 2026/0281249 A1SoftBank Group Corp.
- Simulated Media Generation for Contact Center Quality Management10 Sep 2026US 2026/0268784 A1Zoom Communications, Inc.
Most cited
By later US patents
- Method and apparatus for determining and initiating interaction directionality within a multimedia communication center530US 6,170,011 AGenesys Telecommunications Laboratories, Inc. · 2001
- Methods of automatically rerouting an incoming telephone call placed over a network464US 5,274,700 AUnifi Communications Corporation · 1993
- Method and system for delivery of individualized training to call center agents455US 6,324,282 B1Knowlagent, Inc. · 2001
- Integrated customer interface for web based data management455US 6,615,258 B1WorldCom, Inc. · 2003
- Customer interaction tracking427US 6,014,647 A2000