H04M 3/5141
Details of processing calls and other types of contacts in an unified
Official title: {Details of processing calls and other types of contacts in an unified manner (unified messaging in packet-switching networks H04L51/56)}
H04M3/5141 (Details of processing calls and other types of contacts in an unified) appears on 438 US grants and 428 published applications in this corpus.
Search patents in H04M- Granted patents
- 438
- Published applications
- 428
- Assignees
- 147
- Inventors
- 632
- Latest grant
- 25 Aug 2026
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 1999 | 1 | 0 |
| 2000 | 1 | 0 |
| 2001 | 0 | 0 |
| 2002 | 1 | 4 |
| 2003 | 1 | 0 |
| 2004 | 0 | 1 |
| 2005 | 1 | 3 |
| 2006 | 0 | 2 |
| 2007 | 2 | 1 |
| 2008 | 1 | 3 |
| 2009 | 2 | 3 |
| 2010 | 3 | 4 |
| 2011 | 1 | 11 |
| 2012 | 8 | 10 |
| 2013 | 12 | 19 |
| 2014 | 14 | 19 |
| 2015 | 25 | 25 |
| 2016 | 32 | 30 |
| 2017 | 46 | 27 |
| 2018 | 36 | 30 |
| 2019 | 42 | 24 |
| 2020 | 36 | 58 |
| 2021 | 52 | 62 |
| 2022 | 37 | 35 |
| 2023 | 39 | 23 |
| 2024 | 23 | 10 |
| 2025 | 16 | 13 |
| 2026 | 6 | 11 |
By publication year. Applications have been published since 2001. 2026 runs to 8 Oct.
Recent patents
- System and method for motivation-based content optimization with dynamic interaction routing25 Aug 2026US 12,718,198 B2Taptext LLC
- Interaction effectiveness measurements18 Aug 2026US 12,711,452 B1United Services Automobile Association (USAA)
- System and method to determine and remediate reverse transition from digital channels in a contact center14 Jul 2026US 12,684,068 B2Nice Ltd.
- Mapping a contact center service request to a modality14 Apr 2026US 12,603,956 B2Zoom Communications, Inc.
- Third-party service for suggesting resources for a received message13 Jan 2026US 12,524,771 B2Asapp, Inc.
- Systems and methods for automatic non-emergency call handling27 Aug 2026US 2026/0254896 A1Centralsquare Technologies, LLC
- Information processing apparatus, system, and non-transitory computer-readable storage medium13 Aug 2026US 2026/0238724 A1RevComm Inc.
- Systems and methods for integrating on-premises systems and cloud-based systems23 Jul 2026US 2026/0214168 A1Genesys Cloud Services, Inc.
- System and method to prompt service targets for deferrable contacts9 Jul 2026US 2026/0197400 A1Nice Ltd.
- Contact Center Service Request Modality Mapping Across Engagements9 Jul 2026US 2026/0197401 A1Zoom Communications, Inc.
Most cited
By later US patents
- Apparatus and methods in routing internet protocol network telephony calls in a centrally-managed call center system435US 6,373,836 B1Genesys Telecommunications Laboratories, Inc. · 2002
- Apparatus and method in improving e-mail routing in an internet protocol network telephony call-in-center306US 6,021,428 AGenesys Telecommunications Laboratories, Inc. · 2000
- Automatically responding to a request of a user158US 9,715,496 B1Asapp, Inc. · 2017
- Systems and methods for managing multi-tenant callback services157US 9,031,223 B2Echopass Corporation · 2015
- Techniques for benchmarking pairing strategies in a contact center system133US 9,712,676 B1Afiniti Europe Technologies Limited · 2017