Information processing apparatus, system, and non-transitory computer-readable storage medium

An information processing apparatus for processing information on an interaction, the apparatus comprising:

• processing circuitry configured to:
• receive a call from a first user terminal;
• receive additional information transmitted from the first user terminal, the additional information including embedded information not related to a first user and not including voice information related to the call of the first user of the first user terminal;
• and
• store the additional information in association with attribute information of the first user, in response to the call being received from the first user terminal.

A system for processing information on an interaction, the system comprising:

• a first user terminal including:
• a code reader;
• and
• first processing circuitry configured to:
• read a two-dimensional code with the code reader and identify a predetermined URL based on the two-dimensional code;
• initiate a call to a predetermined call destination associated with the identified predetermined URL;
• and
• transmit additional information based on the identified predetermined URL, the additional information being related to the call of a first user of the first user terminal;
• and
• a server including:
• second processing circuitry configured to:
• receive the call from the first user terminal;
• receive the additional information transmitted from the first user terminal;
• and
• store the additional information in association with attribute information of the first user of the first user terminal, in response to the call being received from the first user terminal.