H04M 2203/2077
Call queuing apart from automatic call distribution
H04M2203/2077 (Call queuing apart from automatic call distribution) appears on 28 US grants and 28 published applications in this corpus.
Search patents in H04M- Granted patents
- 28
- Published applications
- 28
- Assignees
- 13
- Inventors
- 36
- Latest grant
- 30 Jan 2024
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 2006 | 0 | 1 |
| 2007 | 0 | 1 |
| 2008 | 0 | 0 |
| 2009 | 0 | 6 |
| 2010 | 0 | 0 |
| 2011 | 0 | 0 |
| 2012 | 0 | 0 |
| 2013 | 3 | 2 |
| 2014 | 3 | 2 |
| 2015 | 2 | 1 |
| 2016 | 3 | 3 |
| 2017 | 2 | 2 |
| 2018 | 3 | 4 |
| 2019 | 5 | 2 |
| 2020 | 3 | 2 |
| 2021 | 1 | 0 |
| 2022 | 1 | 1 |
| 2023 | 1 | 0 |
| 2024 | 1 | 0 |
| 2025 | 0 | 0 |
| 2026 | 0 | 1 |
By publication year. 2026 runs to 8 Oct.
Recent patents
- System and method for replacing hold-time with a call-back in a contact center environment30 Jan 2024US 11,889,025 B1FonCloud, Inc.
- On-demand contact center electronic communication system and method31 Jan 2023US 11,570,304 B2Mitel Networks Corporation
- System and method for replacing hold-time with a call-back in a contact center environment11 Oct 2022US 11,470,197 B2FonCloud, Inc.
- Stranded asset management in customer service call centers13 Jul 2021US 11,062,325 B1Wells Fargo Bank, N. A.
- System and method for replacing hold-time with a call back in a contact center environment27 Oct 2020US 10,819,853 B2Fon Cloud, Inc.
- Automation of customer support sorting process26 Feb 2026US 2026/0059053 A1Comcast Cable Communications, LLC
- On-demand contact center electronic communication system and method20 Oct 2022US 2022/0337703 A1Mitel Networks Corporation
- Automation of customer support sorting process3 Sep 2020US 2020/0280501 A1Comcast Cable Communications, LLC
- System and method for replacing hold-time with a call back in a contact center environment12 Mar 2020US 2020/0084317 A1FonCloud, Inc.
- System and Method for Replacing Hold-Time with a Call-Back in a Contact Center Environment22 Aug 2019US 2019/0260878 A1FonCloud, Inc.
Most cited
By later US patents
- Activities assignment optimization for multi-skill contact center21US 9,609,131 B2Genesys Telecommunications Laboratories, Inc. · 2017
- Activities assignment optimization for multi-skill contact center11US 9,154,627 B2Genesys Telecommunication Laboratories, Inc. · 2015
- System and method for externally mapping an Interactive Voice Response menu7US 8,515,028 B2FonCloud, Inc. · 2013
- System and method for automatic update of calls with portable device4US 9,876,886 B1ConnectAndSell, Inc. · 2018
- Stranded asset management in customer service call centers3US 10,535,072 B1Wells Fargo Bank, N. A. · 2020