H04Q 2213/13072
Sequence circuits for call signaling, acd systems
Official title: Sequence circuits for call signaling, ACD systems
H04Q2213/13072 (Sequence circuits for call signaling, acd systems) appears on 403 US grants and 137 published applications in this corpus.
Search patents in H04Q- Granted patents
- 403
- Published applications
- 137
- Assignees
- 148
- Inventors
- 508
- Latest grant
- 26 Feb 2019
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 1985 | 1 | 0 |
| 1986 | 0 | 0 |
| 1987 | 3 | 0 |
| 1988 | 3 | 0 |
| 1989 | 3 | 0 |
| 1990 | 5 | 0 |
| 1991 | 9 | 0 |
| 1992 | 6 | 0 |
| 1993 | 11 | 0 |
| 1994 | 12 | 0 |
| 1995 | 12 | 0 |
| 1996 | 16 | 0 |
| 1997 | 10 | 0 |
| 1998 | 32 | 0 |
| 1999 | 41 | 0 |
| 2000 | 35 | 0 |
| 2001 | 29 | 9 |
| 2002 | 25 | 31 |
| 2003 | 20 | 19 |
| 2004 | 24 | 14 |
| 2005 | 11 | 10 |
| 2006 | 11 | 6 |
| 2007 | 13 | 11 |
| 2008 | 10 | 15 |
| 2009 | 7 | 5 |
| 2010 | 9 | 2 |
| 2011 | 11 | 5 |
| 2012 | 9 | 1 |
| 2013 | 7 | 3 |
| 2014 | 2 | 2 |
| 2015 | 3 | 2 |
| 2016 | 3 | 1 |
| 2017 | 4 | 1 |
| 2018 | 5 | 0 |
| 2019 | 1 | 0 |
By publication year. Applications have been published since 2001.
Recent patents
- Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center26 Feb 2019US 10,218,848 B2
- Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue20 Nov 2018US RE47,138 E1Alcatel Lucent
- Unified call routing in social hunt groups22 May 2018US 9,979,819 B2International Business Machines Corporation
- Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue15 May 2018US RE46,852 E1Alcatel Lucent
- Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue15 May 2018US RE46,853 E1Alcatel Lucent
- Unified call routing in social hunt groups20 Jul 2017US 2017/0208174 A1International Business Machines Corporation
- Method and apparatus for optimizing response time to events in queue12 May 2016US 2016/0134754 A1Genesys Telecommunications Laboratories, Inc.
- Unified call routing in social hunt groups27 Aug 2015US 2015/0244862 A1International Business Machines Corporation
- Unified call routing in social hunt groups27 Aug 2015US 2015/0244864 A1International Business Machines Corporation
- Method and Apparatus for Extended Management of State and Interaction of a Remote Knowledge Worker from a Contact Center25 Dec 2014US 2014/0376708 A1Genesys Telecommunications Laboratories, Inc.
Most cited
By later US patents
- System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent953US 5,884,032 AThe New Brunswick Telephone Company, Limited · 1999
- Automatic call distribution based on matching required skills with agents skills797US 5,206,903 AAT&T Bell Laboratories · 1993
- System, method and article of manufacture with integrated video conferencing billing in a communication system architecture751US 5,867,494 AMCI Communication Corporation · 1999
- Methods of automatically rerouting an incoming telephone call placed over a network464US 5,274,700 AUnifi Communications Corporation · 1993
- Apparatus and methods in routing internet protocol network telephony calls in a centrally-managed call center system435US 6,373,836 B1Genesys Telecommunications Laboratories, Inc. · 2002