H04M 3/5166
In combination with interactive voice response systems or voice portals
Official title: {in combination with interactive voice response systems or voice portals, e.g. as front-ends}
H04M3/5166 (In combination with interactive voice response systems or voice portals) appears on 1,662 US grants and 1,404 published applications in this corpus.
Search patents in H04M- Granted patents
- 1,662
- Published applications
- 1,404
- Assignees
- 511
- Inventors
- 2,524
- Latest grant
- 6 Oct 2026
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 1976 | 1 | 0 |
| 1977 | 0 | 0 |
| 1978 | 1 | 0 |
| 1979 | 2 | 0 |
| 1980 | 0 | 0 |
| 1981 | 0 | 0 |
| 1982 | 3 | 0 |
| 1983 | 0 | 0 |
| 1984 | 2 | 0 |
| 1985 | 3 | 0 |
| 1986 | 1 | 0 |
| 1987 | 2 | 0 |
| 1988 | 3 | 0 |
| 1989 | 12 | 0 |
| 1990 | 9 | 0 |
| 1991 | 8 | 0 |
| 1992 | 5 | 0 |
| 1993 | 7 | 0 |
| 1994 | 7 | 0 |
| 1995 | 5 | 0 |
| 1996 | 9 | 0 |
| 1997 | 2 | 0 |
| 1998 | 7 | 0 |
| 1999 | 22 | 0 |
| 2000 | 18 | 0 |
| 2001 | 24 | 11 |
| 2002 | 30 | 35 |
| 2003 | 13 | 32 |
| 2004 | 28 | 29 |
| 2005 | 19 | 36 |
| 2006 | 23 | 38 |
| 2007 | 19 | 32 |
| 2008 | 24 | 33 |
| 2009 | 19 | 28 |
| 2010 | 26 | 28 |
| 2011 | 37 | 23 |
| 2012 | 48 | 32 |
| 2013 | 57 | 61 |
| 2014 | 77 | 76 |
| 2015 | 105 | 94 |
| 2016 | 99 | 82 |
| 2017 | 113 | 87 |
| 2018 | 109 | 73 |
| 2019 | 123 | 52 |
| 2020 | 110 | 100 |
| 2021 | 107 | 145 |
| 2022 | 80 | 67 |
| 2023 | 94 | 65 |
| 2024 | 72 | 50 |
| 2025 | 45 | 44 |
| 2026 | 32 | 51 |
By publication year. Applications have been published since 2001. 2026 runs to 8 Oct.
Recent patents
- Adapting AI voice interactions based on caller voice characteristics6 Oct 2026US 12,756,781 B1Rapidsos, Inc.
- Voice AI container22 Sep 2026US 12,743,639 B2Bank of America Corporation
- System and method for performing dual channel communications25 Aug 2026US 12,719,984 B2Bank of America Corporation
- Internet telephone system, private branch exchange device and customer service scheduling method25 Aug 2026US 12,719,987 B2Acer Incorporated
- Interaction effectiveness measurements18 Aug 2026US 12,711,452 B1United Services Automobile Association (USAA)
- System and method of handling communications using visible queue24 Sep 2026US 2026/0292069 A1SymmetriCall Inc.
- System and method for serving multiple customers by a live agent17 Sep 2026US 2026/0281245 A1Capital One Services, LLC
- Methods and systems to navigate multiple IVR systems effortlessly10 Sep 2026US 2026/0270345 A1
- Call center agent routing27 Aug 2026US 2026/0254898 A1Wells Fargo Bank, N. A.
- Interaction Method for Call Interface and Related Apparatus20 Aug 2026US 2026/0246871 A1Huawei Technologies Co., Ltd.
Most cited
By later US patents
- System and method for smart scripting call centers and configuration thereof2,196US 6,826,745 B2Siebel Systems, Inc. · 2004
- System and method for generating a dynamic interface via a communications network2,178US 6,850,949 B2Right Now Technologies, Inc. · 2005
- System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent953US 5,884,032 AThe New Brunswick Telephone Company, Limited · 1999
- System, method and article of manufacture for a call back architecture in a hybrid network with support for internet telephony559US 6,731,625 B1MCI Communications Corporation · 2004
- Method and apparatus for determining and initiating interaction directionality within a multimedia communication center530US 6,170,011 AGenesys Telecommunications Laboratories, Inc. · 2001