SupportLogic, Inc.
San Jose, CA, US· latest recorded location
SupportLogic, Inc. is named on 7 US grants and 6 published applications in this corpus. Its most frequent classification is G06N (AI and machine learning).
- Granted patents
- 7
- Published applications
- 6
- Inventors
- 10
- Granted in 2026 so far
- 0
- Most recent grant
- 1 Apr 2025
Filings by year
| Year | Granted patents | Published applications |
|---|---|---|
| 2020 | 0 | 1 |
| 2021 | 1 | 3 |
| 2022 | 2 | 0 |
| 2023 | 2 | 0 |
| 2024 | 1 | 2 |
| 2025 | 1 | 0 |
By publication year.
Technology areas
Share of 13 documents
Recent patents
- Assigning support tickets to support agents1 Apr 2025US 12,267,219 B2
- High fidelity predictions of service ticket escalation2 Jan 2024US 11,861,518 B2
- Predicting end-of-life support deprecation19 Sep 2023US 11,763,237 B1
- Generating priorities for support tickets18 Apr 2023US 11,631,039 B2
- Detecting machine text11 Oct 2022US 11,468,232 B1
- Generative artificial intelligence that dynamically summarizes text including support tickets12 Dec 2024US 2024/0412048 A1
- High fidelity predictions of service ticket escalation21 Mar 2024US 2024/0095560 A1
- Support ticket summarizer, similarity classifier, and resolution forecaster21 Oct 2021US 2021/0328888 A1
- Assigning support tickets to support agents14 Jan 2021US 2021/0014136 A1
- High fidelity predictions of service ticket escalation7 Jan 2021US 2021/0004706 A1
Most cited
By later US patents
- Automatic determination of customer sentiment from communications using contextual factors17US 10,990,760 B12021
- Detecting machine text10US 11,468,232 B12022
- Support ticket summarizer, similarity classifier, and resolution forecaster6US 11,336,539 B22022
- High fidelity predictions of service ticket escalation1US 11,861,518 B22024