Trip anomaly detection system

A non-transitory computer readable medium storing instructions that, when executed by one or more processors of an anomaly detection system, cause the anomaly detection system to:

• monitor, by receiving location data from location-aware resources of a mobile device of a user or a driver, a current route traveled by the driver servicing a pick-up request for the user, the current route including an estimated time of arrival;
• determine a probable anomaly in the current route based on the estimated time of arrival exceeding, by an anomaly threshold, a historical travel time for the current route, wherein determining the probable anomaly in the current route includes determining, using the location-aware resources of the mobile device of the user or the driver, that a geographic position of a vehicle of the driver has remained static for a period of time exceeding a threshold period of time;
• and
• in response to determining the probable anomaly, perform one or more actions in accordance with a safety protocol, including transmitting a status query to the mobile device of the user or contacting an emergency authority to report the probable anomaly.

A computer-implemented method for detecting route anomalies, the method performed by one or more processors of an anomaly detection system and comprising:

• monitoring, by receiving location data from location-aware resources of a mobile device of a user or a driver, a current route traveled by the driver servicing a pick-up request for the user, the current route including an estimated time of arrival;
• determining a probable anomaly in the current route based on the estimated time of arrival exceeding, by an anomaly threshold, a historical travel time for the current route, wherein determining the probable anomaly in the current route includes determining, using the location-aware resources of the mobile device of the user or the driver, that a geographic position of a vehicle of the driver has remained static for a period of time exceeding a threshold period of time;
• and
• in response to determining the probable anomaly, performing one or more actions in accordance with a safety protocol, including transmitting a status query to the mobile device of the user or contacting an emergency authority to report the probable anomaly.