Management of online interactions

A computerized method of managing interactions between a plurality of users, the users including a caller and one or more recipients;

• each user being capable of participating in an interaction via a respective communication device, each communication device being configured to run a plurality of interaction applications for conducting interactions with other communication devices executed on a communication network, the method comprising:
• in response to a request received from a first communication device to conduct an interaction with one or more other communication devices, with the help of a processor, performing at least the following:
• obtaining interaction preferences of a caller using the first communication device, wherein the interaction preferences of the caller include information indicative of at least one preferred caller interaction application for conducting the interaction;
• obtaining interaction preferences of at least one recipient using a respective communication device from among the one or more other communication devices, wherein the interaction preferences of the at least one recipient include information indicative of at least one preferred recipient interaction application for conducting the interaction;
• determining whether there is a conflict between the interaction preferences of different users, wherein the at least one preferred caller interaction application is different than the at least one preferred recipient interaction application, and applying decision logic for resolving the conflict;
• providing a recommendation, based at least on the interaction preferences of the caller including the at least one preferred caller interaction application and the interaction preference of the at least one recipient including the at least one recipient interaction application;
• wherein the recommendation is indicative of at least one recommended interaction application to be used for data communication in the interaction;
• wherein the recommendation is further indicative of a first interaction application of a first type to be used by a given communication device from among the first communication device and the one or more other communication devices and a second interaction application of a second type to be used by a different communication device from among the first communication device and the one or more other communication devices;
• during the interaction, converting data transmitted from the given communication device to the different communication device, from a format of the first interaction application to a format of the second interaction application;
• and
• converting data transmitted from the different communication device to the given communication device, from the format of the second interaction application to the format of the first interaction application.

A computerized device configured to manage interactions between a plurality of users, the users including a caller and one or more recipients;

• each user is capable of participating in an interaction via a respective communication device;
• each communication device is capable of running a plurality of interaction applications for conducting interactions with other communication devices executed on a communication network;
• the computerized device comprises at least one processor;
• in response to a request received from a first communication device, to conduct an interaction with one or more other communication devices, the at least one processor is configured to:
• obtain interaction preferences of a caller using the first communication device, wherein the interaction preferences of the caller include information indicative of at least one preferred caller interaction application for conducting the interaction;
• obtain interaction preferences of at least one recipient using a respective communication device from among the one or more other communication devices, wherein the interaction preferences of the at least one recipient include information indicative of at least one preferred recipient interaction application for conducting the interaction;
• determine whether there is a conflict between the interaction preferences of different users, wherein the at least one preferred caller interaction application is different than the at least one preferred recipient interaction application, and applying decision logic for resolving the conflict;
• provide a recommendation, based at least on the interaction preferences of the caller including the at least one preferred caller interaction application and the interaction preference of the at least one recipient including the at least one recipient interaction application;
• wherein the recommendation is indicative of at least one recommended interaction application to be used for data communication in the interaction;
• obtain information indicative that the recommended interaction application is missing from a given communication device from among the first communication device and the one or more other communication devices;
• and
• send to the given communication device an invitation to download the at least one recommended interaction application.

A computerized device configured to manage interactions between a plurality of users, the users including a caller and one or more recipients;

• each user is capable of participating in an interaction via a respective communication device;
• each communication device is capable of running a plurality of interaction applications for conducting interactions with other communication devices executed on a communication network;
• the computerized device comprises at least one processor;
• in response to a request received from a first communication device, to conduct an interaction with one or more other communication devices, the at least one processor is configured to:
• obtain interaction preferences of a caller using the first communication device, wherein the interaction preferences of the caller include information indicative of at least one preferred caller interaction application for conducting the interaction;
• obtain interaction preferences of at least one recipient using a respective communication device from among the one or more other communication devices, wherein the interaction preferences of the at least one recipient include information indicative of at least one preferred recipient interaction application for conducting the interaction;
• determine whether there is a conflict between the interaction preferences of different users, wherein the at least one preferred caller interaction application is different than the at least one preferred recipient interaction application, and applying decision logic for resolving the conflict;
• and
• provide a recommendation, based at least on the interaction preferences of the caller including the at least one preferred caller interaction application and the interaction preference of the at least one recipient including the at least one recipient interaction application;
• wherein the recommendation is indicative of at least one recommended interaction application to be used for data communication in the interaction;
• wherein the recommendation is further indicative of a first interaction application of a first type to be used by a given communication device from among the first communication device and the one or more other communication devices and a second interaction application of a second type to be used by a different communication device from among the first communication device and the one or more other communication devices;
• the at least one processor is further configured to:
• during the interaction, convert data transmitted from the given communication device to the different communication device, from a format of the first interaction application to a format of the second interaction application;
• and
• convert data transmitted from the different communication device to the given communication device, from the format of the second interaction application to the format of the first interaction application.

A system comprising a plurality of computerized communication devices connected over a network;

• each device comprising computer memory and at least one processor;
• the plurality of computerized communication devices comprising:
• at least a first communication device, a second communication device and an interaction management server;
• wherein the server is configured to, in response to a request received from the first communication device,
• conduct an interaction with at least the second communication device;
• obtain interaction preferences of a caller using the first communication device, wherein the interaction preferences of the caller include information indicative of at least one preferred caller interaction application for conducting the interaction;
• obtain interaction preferences of at least one recipient using a respective communication device, wherein the interaction preferences of the at least one recipient include information indicative of at least one preferred recipient interaction application for conducting the interaction;
• determine whether there is a conflict between the interaction preferences of different users, wherein the at least one preferred caller interaction application is different than the at least one preferred recipient interaction application, and applying decision logic for resolving the conflict;
• and
• provide a recommendation, based at least on the interaction preferences of the caller including the at least one preferred caller interaction application and the interaction preference of the at least one recipient including the at least one recipient interaction application;
• wherein the recommendation is indicative of at least one recommended interaction application to be used for data communication in the interaction;
• obtain information indicative that the recommended interaction application is missing from a given communication device from among the first communication device and the second communication device;
• and
• send to the given communication device an invitation to download the at least one recommended interaction application.

A non-transitory storage device readable by machine, tangibly embodying a program of instructions executable by the machine to perform a method of managing interactions between a plurality of users, the users including a caller and one or more recipients;

• each user is capable of participating in an interaction via a respective communication device;
• each communication device is capable of running a plurality of interaction applications for conducting interactions with other communication devices executed on a communication network, the method comprising:
• in response to a request received from a first communication device, to conduct an interaction with at least one other communication device, with the help of a processor performing at least the following:
• obtaining interaction preferences of a caller using the first communication device, wherein the interaction preferences of the caller include information indicative of at least one preferred caller interaction application for conducting the interaction;
• obtaining interaction preferences of at least one recipient using a respective communication device from among the one or more other communication devices, wherein the interaction preferences of the at least one recipient include information indicative of at least one preferred recipient interaction application for conducting the interaction;
• determining whether there is a conflict between the interaction preferences of different users, wherein the at least one preferred caller interaction application is different than the at least one preferred recipient interaction application, and applying decision logic for resolving the conflict;
• providing a recommendation, based at least on the interaction preferences of the caller including the at least one preferred caller interaction application and the interaction preference of the at least one recipient including the at least one recipient interaction application;
• wherein the recommendation is indicative of at least one recommended interaction application to be used for data communication in the interaction;
• obtaining information indicative that the recommended interaction application is missing from a given communication device from among the first communication device and the one or more other communication devices;
• and
• sending to the given communication device an invitation to download the at least one recommended interaction application.

A non-transitory storage device readable by machine, tangibly embodying a program of instructions executable by the machine to perform a method of managing interactions between a plurality of users, the users including a caller and one or more recipients;

• each user is capable of participating in an interaction via a respective communication device;
• each communication device is capable of running a plurality of interaction applications for conducting interactions with other communication devices executed on a communication network, the method comprising:
• in response to a request received from a first communication device, to conduct an interaction with at least one other communication device, with the help of a processor performing at least the following:
• obtaining interaction preferences of a caller using the first communication device, wherein the interaction preferences of the caller include information indicative of at least one preferred caller interaction application for conducting the interaction;
• obtaining interaction preferences of at least one recipient using a respective communication device from among the one or more other communication devices, wherein the interaction preferences of the at least one recipient include information indicative of at least one preferred recipient interaction application for conducting the interaction;
• determining whether there is a conflict between the interaction preferences of different users, wherein the at least one preferred caller interaction application is different than the at least one preferred recipient interaction application, and applying decision logic for resolving the conflict;
• providing a recommendation, based at least on the interaction preferences of the caller including the at least one preferred caller interaction application and the interaction preference of the at least one recipient including the at least one recipient interaction application;
• wherein the recommendation is indicative of at least one recommended interaction application to be used for data communication in the interaction;
• wherein the recommendation is further indicative of a first interaction application of a first type to be used by a given communication device from among the first communication device and the one or more other communication devices and a second interaction application of a second type to be used by a different communication device from among the first communication device and the one or more other communication devices;
• during the interaction, converting data transmitted from the given communication device to the different communication device, from a format of the first interaction application to a format of the second interaction application;
• and
• converting data transmitted from the different communication device to the given communication device, from the format of the second interaction application to the format of the first interaction application.

A system comprising a plurality of computerized communication devices connected over a network;

• each device comprising computer memory and at least one processor;
• the plurality of computerized communication devices comprising:
• at least a first communication device, a second communication device and an interaction management server;
• wherein the server is configured to, in response to a request received from the first communication device,
• conduct an interaction with at least the second communication device;
• obtain interaction preferences of a caller using the first communication device, wherein the interaction preferences of the caller include information indicative of at least one preferred caller interaction application for conducting the interaction;
• obtain interaction preferences of at least one recipient using a respective communication device, wherein the interaction preferences of the at least one recipient include information indicative of at least one preferred recipient interaction application for conducting the interaction;
• determine whether there is a conflict between the interaction preferences of different users, wherein the at least one preferred caller interaction application is different than the at least one preferred recipient interaction application, and applying decision logic for resolving the conflict;
• provide a recommendation, based at least on the interaction preferences of the caller including the at least one preferred caller interaction application and the interaction preference of the at least one recipient including the at least one recipient interaction application;
• wherein the recommendation is indicative of at least one recommended interaction application to be used for data communication in the interaction;
• wherein the recommendation is further indicative of a first interaction application of a first type to be used by a given communication device from among the first communication device and the second communication device and a second interaction application of a second type to be used by a different communication device from among the first communication device and the second communication device;
• the at least one processor is further configured to:
• during the interaction, convert data transmitted from the given communication device to the different communication device, from a format of the first interaction application to a format of the second interaction application;
• and
• convert data transmitted from the different communication device to the given communication device, from the format of the second interaction application to the format of the first interaction application.