Customer care mobile application

A method for providing contact center services via a mobile application on a mobile device, the method comprising:

• monitoring, by a processor, status associated with a service request transmitted to a contact center;
• detecting, by the processor, change in the status;
• automatically transmitting, by the processor, a notification to the mobile application in response to detecting the change in the status;
• automatically transmitting, by the processor, at least a portion of data contained in the notification, to an agent device associated with a contact center agent;
• receiving, by the processor, an interaction request from the mobile application in response to the notification, wherein the interaction request includes an identifier for identifying the service request;
• identifying, by the processor, the contact center agent handling the service request in response to receipt of the interaction request;
• and
• inviting the identified contact center agent, by the processor, for engaging in interaction with the mobile device in response to the interaction request.