Dialing telephone numbers in a contact center based on a dial-type indicator
AssigneeNoble Systems Corporation
InventorsTeresa Gudger, Karl H. Koster
Life of this patent
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AssigneeNoble Systems Corporation
InventorsTeresa Gudger, Karl H. Koster
Estimating the term…
A contact center dialing a telephone number to a destination party, such as a debtor, may discover that the number is obsolete, e.g., the number has been reassigned to a new subscriber. A purportedly current number may be obtained for the debtor, which may be a wireless number. Until the new number has been confirmed as being associated with the debtor, an agent manually dials that number to minimize liability to the contact center. Once the agent has verbally confirmed the new number is associated with the debtor, a record for this number in a dialing list is updated allowing future dialing attempts to occur automatically, by using a predictive dialer. In one embodiment, a dialing list module processes the dialing list so as to reflect when a number is obsolete and update the corresponding record when the new number is confirmed.
A non-transitory computer readable medium storing instructions that when executed cause a processor to:
A method for processing a dialing list by a contact center, comprising:
Dependencies are inferred from the claim text.