Dialing a telephone number subject to an autodialer prohibition in a contact center

A system for initiating multiple calls to a telephone number purportedly associated with an individual comprising:

• a processor configured to:
• receive the telephone number purportedly associated with the individual;
• add the telephone number to a calling record in a dialing list wherein the calling record further comprises a confirmation indicator indicating the telephone number is not confirmed as being associated with the individual;
• retrieve the calling record from the dialing list at a first time;
• determine by using the confirmation indicator after retrieving the calling record that the telephone number of the calling record should not be dialed using an automatic dialing device (“ADD”);
• provide the telephone number to a computer for display to an agent;
• receive a data signal from a switch processing a first call, wherein the data signal indicates the agent initiated the first call to the telephone number;
• receive a disposition code from the computer, wherein the disposition code was entered by the agent and indicates the telephone number is associated with the individual;
• update the confirmation indicator in the calling record in response to receiving the disposition code to reflect the telephone number is associated with the individual;
• retrieve the calling record at a second time;
• determine that the telephone number should be dialed using the ADD;
• and
• cause a second call to the telephone number to be originated using the ADD.

A non-transitory computer readable medium storing instructions thereon, when executed by a processor cause the processor to:

• receive a telephone number purportedly associated with an individual;
• add the telephone number to a calling record in a dialing list wherein the calling record further comprises a confirmation indicator indicating the telephone number is not confirmed as being associated with the individual;
• retrieve the calling record from the dialing list at a first time;
• determine by using the confirmation indicator after retrieving the calling record that the telephone number of the calling record should not be dialed using an automatic dialing device (“ADD”);
• provide the telephone number to a computer for display to an agent;
• receive a data signal from a switch processing a first call, wherein the data signal indicates the agent initiated the first call to the telephone number;
• receive a disposition code from the computer, wherein the disposition code was entered by the agent and indicates the telephone number is associated with the individual;
• update the confirmation indicator in the calling record to reflect the telephone number is associated with the individual in response to receiving the disposition code;
• retrieve the calling record at a second time;
• determine that the telephone number should be dialed using the ADD;
• and
• cause a second call to the telephone number to be originated using the ADD.

A non-transitory computer readable medium storing instructions thereon, when executed by a processor cause the processor to:

• retrieve a calling record in from a dialing list at a first time wherein the calling record comprises a telephone number purportedly associated with an individual, the calling record further comprises a confirmation indicator indicating the telephone number is not confirmed as being associated with the individual;
• determine by using the confirmation indicator after retrieving the calling record that the telephone number of the calling record should not be dialed using an automatic dialing device (“ADD”);
• determine a current time is within a calling window based on a time zone associated with the individual;
• provide the telephone number to a computer for display to an agent;
• receive a disposition code from the computer, wherein the disposition code was entered by the agent after initiating a first call to the individual using a switch that is distinct from the ADD, wherein further the disposition code indicates the telephone number is associated with the individual;
• update the confirmation indicator in the calling record to reflect the telephone number is associated with the individual in response to receiving the disposition code;
• retrieve the calling record at a second time;
• determine that the telephone number should be dialed using the ADD based on the confirmation indicator in the calling record;
• and
• cause a second call to the telephone number to be originated using the ADD.