System and method for delivering text messages to call centers
AssigneeNeustar, Inc.
InventorBrian S. Rosen
Life of this patent
Estimating the term…
Abstract
A wireless emergency system that includes a mobile switching center, a short message service center that receives an emergency text message of a caller from the mobile switching center, and gateway in communication with the short message service center to route the emergency text message to a responsive public safety answering point as a tone message.
Claims21
A communications system comprising:
- a gateway for routing communications between a caller's mobile communications device and a call center, the gateway including:
- (i) a transcoder that bi-directionally translates:
- a) incoming text messages generated by the caller's mobile communications device into differently-formatted outgoing communications for receipt by the call center, and
- b) differently-formatted incoming communications generated by the call center into outgoing text messages for receipt by the caller's mobile communications device, and
- (ii) a table of communication sessions with a telephone number of the caller for each existing communication session,
- wherein the gateway is configured to access the table to determine whether incoming text messages are initial messages or are otherwise part of an existing communication session with a call center, such that the gateway routes the corresponding differently-formatted outgoing communications that are part of an existing communication to the call center handling the existing communication session.
A non-transitory, computer-readable storage medium storing instructions, an execution of which in a computer system causes the computer system to perform operations comprising:
- receiving incoming text messages of a caller;
- determining whether the incoming text messages are initial messages or are otherwise part of an existing communication session with a call center by accessing a table of telephone numbers associated with existing communication sessions;
- generating differently-formatted outgoing communications to a call center that correspond to the incoming text messages,
- wherein, if incoming text messages are initial messages, the corresponding differently-formatted outgoing communications are routed based on the caller's present location and if the incoming text messages are part of an existing communication session, the corresponding differently-formatted outgoing communications are routed to the call center handling the existing communication session.
A method of text messaging between a mobile communications device and a call center via a gateway, comprising:
- receiving an incoming text message of a caller;
- determining whether the incoming text message is an initial message or is otherwise part of an existing communication session with a call center by accessing a table of telephone numbers associated with existing communication sessions;
- and
- generating a differently-formatted outgoing communication to a call center that corresponds to the incoming text message,
- wherein, if the incoming text message is an initial message, the corresponding differently-formatted outgoing communication is routed based on the caller's present location and if the incoming text message is part of an existing communication session, the corresponding differently-formatted outgoing communication is routed to the call center handling the existing communication session.
Dependencies are inferred from the claim text.