US 9,521,050 B2 · Method of and device for service monitoring and service monitoring management

Abstract

The invention relates to a method of and device for service monitoring and a method of and device for service monitoring management. In particular the invention relates to a method of and device for service monitoring of at least one service, and of at least one sub-service associated with the service in which values for service monitoring metric and sub-service monitoring metrics derived from the terminal operational information are monitored and recorded. One or more service monitoring reports, containing service monitoring metric values and sub-service monitoring metric values that are relationally organized to reflect the association between the sub-service and the service, are sent. The invention also relates to a method of and device for service monitoring management in which one or more service monitoring reports, having service monitoring metric values and sub-service monitoring metric values that are relationally organized to reflect the association between the sub-service and the service, are received and stored. The received service monitoring metric values and sub-service monitoring metric values are analyzed with reference to the association between the service and the sub-service to perform service monitoring management. The service monitoring of the claimed invention may be carried out in a terminal or in a proxy or agent service monitoring device.

Claims29

Dependent claims

A method of service monitoring, comprising the steps of:

receiving a service monitoring request to perform service
monitoring of at least one service, and of at least one sub-service associated with the service, in a terminal, wherein for the or each service to be monitored the method comprises the steps of:
monitoring terminal operational information;
recording at least one value for at least one of a service monitoring metric and a sub-service monitoring metric derived from the terminal operational information;
and
sending one or more service monitoring reports in respect of a service, wherein service monitoring metric values and sub-service monitoring metric values within the or each service monitoring report are relationally organised reflecting the association between the sub-service and the service.

3 more elements

A device for service monitoring, comprising:

a receiver to receive a service monitoring request to perform service monitoring of at least one service, and of at least one sub-service associated with the service, in a terminal;
a monitor operable to connect with a terminal operational information store and to monitor terminal operational information in the terminal operational information store;
a record manager coupled to the monitor and to a metrics record and operable to record at least one value for at least one of a service monitoring metric and a sub-service monitoring metric derived from the terminal operational information in the metrics record;
and
a reporter coupled to the metrics record and operable to send one or more service monitoring reports in respect of a service, wherein service monitoring metric values and sub-service monitoring metric values within the or each service monitoring report are relationally organised reflecting the association between the sub-service and the service.

2 more elements

Dependencies are inferred from the claim text.

Method of and device for service monitoring and service monitoring management

Life of this patent

Method of and device for service monitoring and service monitoring management

Life of this patent

Abstract

Claims29