Method and systems for an incoming unidirectional outage bypass for a voice over internet protocol private branch exchange system

A method for providing a unidirectional outage bypass for a hosted Voice-over Internet Protocol (VoIP) private branch exchange (PBX) comprising:

• providing a client device or group of client devices on a hosted VoIP PBX, the hosted VoIP PBX being hosted remote from the client device or group of client devices;
• monitoring the hosted VoIP PBX with an outage monitoring system in communication with a bypass configuration system and in communication with one or more bypass enablers that act at the direction of the bypass configuration system wherein the monitoring comprises:
• monitoring the hosted VoIP PBX for at least one of outages and overload conditions, as well as for network failures between the hosted VoIP PBX and a public switched telephone network (PSTN) and for network failures between the hosted VoIP PBX and the client device or the group of client devices;
• directing the bypass configuration system, in the event of at least one of a detected outage, overload, and failure by the outage monitoring system, to route incoming communications between the PSTN and the client device or the group of client devices via the bypass enablers;
• and
• using the bypass enablers to direct the routing of the incoming communications based on a set of bypass configuration data,
• wherein the one or more bypass enablers comprise one or more of software and hardware and are configured to intercept incoming communications and perform interactions to reroute or forward the incoming communications from the PSTN to the client device or group of client devices while bypassing the hosted VoIP PBX.

A system of providing a unidirectional outage bypass for a hosted Voice-over Internet Protocol (VoIP) private branch exchange (PBX) comprising:

• an outage monitoring system configured to detect outages and overload conditions of the hosted VoIP PBX, as well as, network failures between the hosted VoIP PBX, a public switched telephone network (PSTN) and one or more client devices, the hosted VoIP PBX being hosted remote from the one or more client devices;
• and
• a bypass configuration system in communication with an edge server, the outage monitoring system and one or more bypass enablers for routing incoming communications based on a set of bypass configuration data,
• wherein the one or more bypass enablers comprise one or more of software and hardware and are configured to intercept incoming communications and perform interactions to reroute or forward the incoming communications from the PSTN to the one or more client devices while bypassing the hosted VoIP PBX.