Method and systems for bidirectional outage bypass for a voice over internet private branch exchange

A system of providing a bidirectional outage bypass for a voice-over Internet protocol (VoIP) private branch exchange (PBX) system in response to outages and overload conditions of the VoIP PBX and network failures between the VoIP PBX and client devices managed by the VoIP PBX, comprising:

• an outage monitoring system;
• a bidirectional bypass system in communication with the outage monitoring system for error handling in response to the detected outages, overload conditions and network failures and for directing a first bypass enabler between a publicly switched telephone network (PSTN) and the VoIP PBX to route incoming communications and a second bypass enabler between the client devices and the VoIP PBX to route outgoing communications based on the error handling;
• wherein,
• the bidirectional bypass system configures the first and second bypass enablers based on a set of bypass configuration data;
• and wherein
• the first and second bypass enablers route the incoming and outgoing communications, respectively, by routing the communications around the VoIP PBX and directly to one member selected from the group consisting of the PSTN, the Internet, and a messaging system.

A method for establishing electronic communications in a voice-over Internet protocol (VoIP) private branch exchange (PBX), wherein the VoIP PBX includes a plurality of VoIP-enabled client devices, comprising the steps of:

• monitoring for outages and network overloads in the VoIP PBX system, as well as, monitoring for network failures between a client device and the VoIP PBX;
• communicating the outages, overloads and network failures as an error detection to a bidirectional bypass, wherein the bidirectional bypass is in communication with at least one bypass enabler between a publicly switched telephone network (PSTN) and the VoIP PBX for incoming communications and at least one bypass enabler between the VoIP-enabled client devices and the VoIP PBX for outgoing communications;
• determining, based on the error detection, error-handling procedures for the bidirectional bypass based on bypass configuration data;
• and
• forwarding outgoing communications between a client device and the public switched telephone network (PSTN), in accordance with the error-handling procedures, by bypassing the VoIP PBX and components that are currently experiencing failures or overloads;
• and
• forwarding incoming communications for the VoIP PBX in accordance the error-handling procedures, by bypassing the VoIP PBX and components that are currently experiencing failures or overloads.

A system of providing a bidirectional outage bypass for a voice-over Internet protocol (VoIP) private branch exchange (PBX) system in response to outages and overload conditions of the VoIP PBX and network failures between the VoIP PBX and client devices managed by the VoIP PBX, comprising:

• an outage monitoring system in communication with a bidirectional bypass system and in communication with a first bypass enabler between a publicly switched telephone network (PSTN) and the VoIP PBX and a second bypass enabler between the client devices and the VoIP PBX that act at the direction of the bidirectional bypass system wherein:
• the outage monitoring system is configured to detect outages and overload conditions;
• the bidirectional bypass system, in response to detection of an outage, determining error-handling procedures for the bidirectional bypass based on bypass configuration data;
• and wherein;
• the second bypass enabler forwards outgoing communications between a client device and the PSTN, in accordance the error-handling procedures, by bypassing the VoIP PBX and components that are currently experiencing failures or overloads;
• and
• the first bypass enabler forwards incoming communications from the PSTN for the VoIP PBX in accordance the error-handling procedures, by bypassing the VoIP PBX and components that are currently experiencing failures or overloads.